Big O Tires

Went in for brake replacement in response tp your 199.00 per axle. Thinking that my charges would be 400.00 plus tax, i dropped my wife off to pay and pick up the car. When k got home, my wife informed me that the bill was 715.00. I went back i following day to question the bill. I was wrong in not taking in the coupon that was on line, but felt they should do someyhing. I am still waiting for them to get back to me, probably will never hear back.

I called at the last minute, they when, ere so awesome on the phone and invited me to come in right away! Then, when I brought my car in, everyone was friendly, efficient, and helpful! I'll be back and will share my experience with others. Sincerely, Virginia

For an oil change and tire rotation took 2 hours. Seen 1 employee at the counter being rude to a customer.

Eric was very helpful in trying to resolve the problem with the Ram dealer. Entire staff was very professional, knowledgeable and helpful. I can recommend Big O with confidence.

It is an ok place. As a customer, I am looking for a deal and as a store, they are caught up in making a buck and not evaluating long-term effects. For example, a year or so ago we had a tire blowout and replaced the tire. We decided to shop around and found three tires at Big O. It was more convenient than cost savings. So when I do the oil changes and have the tires rotated they look back at my history and low and behold they find that my other tire was purchased somewhere else and charge me $9 to balance that other tire since I didn't purchase from them. It just seems like splitting hairs to me. So guess what they call and say oh by the way you need a $75 alignment well guess what I may shop around now for that. It is a good place to get work done, but if you are looking for deals shop around.Mom and pop places may make you feel better about getting work done.

I came in because of tire noise. They figured out the problem in about 15 minutes. They replaced the strut's on my wife's Santa Fe quickly and got me back on the road fast. Thanks Jamal.

This is the second set of tires in a month after trying the first set ,not being satisfied with a lot of vibration ,took vehicle back ,two tires replaced,all tires road balanced,,still had road vibration,very dissatisfied,,those tires were credited in for Michelin,paid the difference,,now these tires have vibration,I haven't had much extra time to take vehicle back in to have these tires road balanced,which I think they should have been road balanced when they were installed ,,with the factory tires that were taken off after 65000 miles ,I didn't ever have any vibration,,,I'm hoping you guys can take care of this problem,next time I come in

Called a couple days before leaving on vacation to get shocks installed, and they got me in the very next day!

I came in for a simple rotation. They got my vehicle in immediately but it took over an hour for my rotationt to be done. They tried to sell me more than I came in for. A tire rotation should be done in 30 minutes or less.

Work done in a timely manner.

I went in wanting an oil change and to look at a tire losing air because I have the road hazard insurance. After it was all said and done, it was $97. $35 was for a disposal fee of the bad tire. Had I known that before leaving, I would have asked for the fire and taken it to the recycle plant myself. The oil change was a little pricey but about on par. That experience blew up my budget and I am having to get help to get groceries for my kids until next payday. But that is my problem, not Big O's and don't expect a hand out. I would like the option to take the tire or have you dispose of it.

I have been using Big O Tires ever since they opened a location in Bentonville. The staff and quality of service is fantastic.

Our first time there for tires - oil change and wipers

I dealt with Jamal and he was professional and very helpful!

Technician needs to wear gloves when entering the vehicle. Twice now I have to clean the interior of my vehicles due to grease or oil on the door and steering wheel.

I was impressed at how quick the service was. Price was more than I wanted to pay for 2 tires but the warranty on them was helped me decide to buy them anyway.

Service was a little slow, but the store was busy. Probably should have more staffing. Not crazy about the Tires I bought, seem to be more of a rough ride than I like. My fault for not reading up on what I purchased.

Lanny is great... the team there always is thorough and tends to over-deliver on when your vehicle will be ready. I find this team and store to be well run. No complaints.

This was my first visit. I will have more input when I see how well my new tires perform. Thanks Fred

I had to use the roadside service to have my tire changed. The service man said he would be to my house in 1 hour however he was here and gone in less than 1 hour. He apologized for being late because he had two calls ahead of me. He changed my tire and put air in my spare so I could make it to the service center. Then I took my car in to repair the flat, rotate tires, and check alignment. This is the first time I've had to use roadside service and it was exceptional service. I will definitely recommend this store to my friends