Big O Tires

Not at all impressed with the customer service, communication, or the appointment scheduling. I hate feeling lied to and that is how I felt as I left completely unsatisied. I was told 45 minutes and waited over 2 hours to not have my services completed. I was told I could come back to have them finished. I will not return.

Appt. Was at 330. They took the car in on time and was completed in excellent time

Came in with a front brake that kept locking up on rotor. Gave incorrect diagnosis. Said I needed to go to dealer to have them check ABS and Traction Contol computers/modules. Broke down driving to dealer. Had to be towed. Dealer looked at brake and determined in 10 minutes it only needed a new brake caliper. How can a tire and brake store not check a caliper when customer says brake is sticking?

Get it. Get out. Get on with your life! Super fast service!

I have buy two set of tires, one for GMC 2013 SIERRA and one for my Chevy Suburban 2003, but the costumer service is really chip and poor, also I have to buy Two tires for my daughter car Chrysler Sebring and when we have a little bit issues, people on the front desk they never take care us like good costumer.

Excellent service

well below average: We bought new tires at the Bentonville AR store; the service was less than shoddy they didn't take the time and care to ensure that the service they attempted to provide was thorough and efficient. They instead did a haphazard low quality no customer service job causing us to have to return with flat tires that could have been prevented with pride in service and quality service. When my wife returned for the second flat tire instead of the technicians addressing her situation and making any attempt to help her they instead laughed at her and yelled at her as if she was incapable to explain a vehicle problem. Once they decided to look into what was causing the flat tires they admitted the flats were caused by the same problem my wife had explained when she was ridiculed laughed and yelled at.I for one would hope that new business in NW Arkansas and in the same town as the world largest retailer could relize the people (professinal women) deserve and should be treated with the utmost respect and professionalism because you never know who they might be connected to. Prior to this last incident I'd purchased tires for my wifes vehicle and both of my daughters tires at the Bentonville location as well as some flat repair work. As a small business owner my self I understand what it means to have loyal repeat customers and you had that with me until your shoddy workmanship and disrespectful customer service. I will never use or recomind your business to anyone anywhere I'm embarrassed and appalled at the way you treat loyal repeat customs

Professional and courteous. Had to return day after service due to tire pressure. Staff was quick to correct and apologized for the inconvenience.

Not very good service product knowledge was slim to none and stripped a lug nut

The quality is rated at a three because I had greasy hand prints on my steering wheel and door panel.

Im a little dissatisfied with the customer service. A few days after getting my receipt I noticed that i was charged for some warranties that I never had the option of selecting.

I was in your Bentonville AR store and the manager Anthony was awesome he helped me with all my needs and made sure I was satisfied with my purchase, he was very professional and he is the reason I will recommend this business to my friends and family

Will never come back! They were horrible with customer service as they were worn out. Plus they told me something that was not right. Just trying to get money!

Great service! Thank you for your help. I will return to your shop the next time I need service.

My Wife came in requested oil change,alignment, &tire rotation. While she was there she witnessed several rude argument, by the bald tattoo service rep. Between a customer & the service manager. Very unprofessional, also not only did she not get a free alignment check, she didn't get the one that I had sent her there for. Only the oil change. I go to Springdale where Jesse has Always taken great care of me & I will continue to go there! My Wife will Never go back to Bentonville! Maybe I can get to try Springdale? But she was quite Upset with want she witnessed.

Very friendly and helpful.

Very responsive and nice.

Friendly and knowledgeable. I gave a 4/5 because I had to return to get the proper air in tires. Not a major problem.

I have purchased tires in the past at Big-O and had a great experience, so I thought I would try getting my oil changed there since the advertised price for a full synthetic oil change was a little less than I pay at another place. The price of the oil change was $146.11. Double what I pay at a competitor. Needless to say I won't make that mistake again.

When my car was stuck Big O Tires help me find a tow truck to tow over to their shop and let me even keep the car there for over the night despite that they were closing and said they'd fix it first thing in the morning which they did and called me as soon as it was done fastest most efficient service and best communication foreign mechanic shop I've ever dealt with will always go back