Big O Tires

Victor did great job

Service was quick, staff was friendly, and it was reasonably priced.

We've been using Big O for years, always very satisfied. My appointment was at 9am and I arrived at 8:15 am as I was told when I made the appointment that if I arrived at 8:00am they could start right away. I was greeted right away & checked in upon arrival at 8:15. However, they didn't start work on the vehicle until 10:15 a.m. And they said it would be around 3 hours before finished. Due to the 2-hour wait already I accepted the ride. The vehicle work wasn't completed until 3:30 p.m. When I picked up the vehicle, the gentlement was extremely professional and courteous, apologized for the delay and shared he had some problem with one of the mechanics. I thanked him for that information, and stated that I had wondered since my appointment was at 9:00 a.m. I appreciated his candor.

Appointment was scheduled for 10:00am, car was in the shop within ten minutes. I was on my way home within one hour. J W D - Big-O Team

Great customer service, very knowledgeable on their showcase products & current promotions and offering the best possible advice for your vehicle needs. Always looking forward to taking my vehicle for service with the ease of knowing that their technicians are there to assist and provide what is best for your vehicle safety and care for your vehicle. Thank you.

Fast and easy

They treated me well

warranty repair did not cost me

Excellent

They responded to my online inquiry quickly to schedule an appointment. The staff was very friendly and knknowledgeable. Explained so I could understand

Super Service!

Was never this easy ever to get my problem resolved and repaired in under 24 hrs I was highly satisfied specially it being a Range Rover thank you

I had a good experience. I appreciate the employee letting me know about the cracks in my tires, which would be needing replaced. Especially the back two tires. There was no pressure from Big O to buy tires that day. Due to your buy 3 get 1 free tire is a big reason I bought all 4 tires that day.

Dropped off vehicle early for a wheel alignment with no issue. Work was completed as advertised, agent gave me a call when work was complete. Picking up the vehicle was no issue. Work was well priced, would highly recommend.

Very courteous staff ,as usual and extra waiting area perks-- coffee, popcorn , cold water,charging station, etc.

Timing, scheduling, finished performance, price, customer service

Very friendly and helpful staff with excellent customer service skills.

The personnel. We had interaction with a few of the employees and it was all very professional and friendly. This is very important to me and my wife.

I purchased my tires for my 2008 SMART car from the store in the foothills. I got a nail in my tire. SMART cars do not have spare tires, they literally have a can of Fix-A-Flat under the front floor mat. I put a little fix a flat in the tire and then aired it up with my home compressor and drove as fast as I could to the foothills store for repair. I waited for over and hour only to be told that since I had put Fix-A-Flat in the tire it was not fixable. They said my only option was to purchase a new tire... which they did not have in stock. I asked them to air up the tire so I could get to work in town. Again, I drove as fast as I could to my office, Keller Williams 2553 E 24th St. After about an hour my tire was flat. I called AAA for a tow as I get 5 free miles and since I was at work I was close enough for the free tow. I called the town store and told them my car was en route. I told them the story about the foothills store and they said your foothills guy was WRONG! Holy frustrating, annoying, tedious, bothersome and annoying ... yeah, annoying twice! :-) Anyway, your town store fixed me up and was nice as could be! Very pleased with the service and the speed. It was so crazy busy but they managed to get me in and taken care of with a smile. Just thought you should know. PS The tire is still fine!

We got a fast appointment. They were waiting for us when we got there. They had great greetings and funny. Made me feel very at ease. It was ready when they said. The best service we ever had.