Big O Tires

I have always received great service at this Big O. The customer service reps are always friendly and explain the services being scheduled in advance. i was a little disappointed this time, because my appointment was before the popcorn was made. Thanks for the TV in the waiting area.

Alightment was done Correctly

My husband, daughter, and I have been customers of Big O since they opened on Pacific Avenue here in Yuma. The employees know my name and are always pleasant. Josh and several others have been extremely helpful with providing me with information about service for my vehicles. I always considered vehicles as "mens' jobs.' I now have to be responsible because my husband has passed away. I can always ask questions and get the best service around. Big O on Pacific is the "BEST."�

Error was corrected

My wife and I had to make an emergency trip out of town and it was late in the day , we came into the shop and the tires we wanted were at the other store . not only did they go get them at that time but also had them on my car super fast .. thank you for the great service and you will continue to have it in the future .

Excellent customer service, excellent alignment, service is great.also..tire prices are great

Great Customer service and courtesy given. My request was not able to be fulfilled due to safety and lability issues but I under stand and thank you for your concerns and will continue my business with you all, a company that looks after their customer's safety and concerns is surely a company worth conducting business with. Thank You!

Employees were extremely friendly and helpful, I wS surprised because normally employees tend to be rude when customers are unsure about what they are looking for, Im glad I didn’t encounter that at this store

Well , my baby a 2007 Dodge 3500 , got the notorious , Dodge power wobble on the way down from Canada . Louis and his crew informed me no " biggy " , no biggy , well big biggy to me . They checked alignment , wheel balance and a few other things , no not this , and so far as they could not identify the issue , no charge . OK , but problem not solved , Louis told me , we fix we charge , and we let you know before hand , what the issue is and what the charge is . Mmmm , starting to like this so far , but Louis we just got into Yuma , AND , we need to get back to Canada , honestly , Louis , says we think it is the stabilizer bar ( hope I got that right ) , Louis says , if it ain,t right , no charge , they change it out , he shows me the old bar , it has cracks around where the ball joint,s goes , if there is a problem , bring her back and we will fix , refund or do what ever , every one is a friend here . I am really starting to like this guy , well almost at the end of the story , then I notice ( wish I had taken a picture ) ,a U.S.M.C. radar unit truck ( it was BIG ) , getting a make over on the suspension , I knew I was in good hands . Almost back in Canada , not a wobble , just like new , maybe better , THANK YOU LOUIS AND TEAM . Richard K , Jasper , Alberta , Canada

The tires recommended was priced within my price range. The rep did not try push a higher price tire on me.

Dub did an extraordinary job of letting me know what my Nitro needed and made arrangements for me to be taken back to work and picked up twice!. He got my oil changed and ordered my tire replacement. He also looked into my tire warranty so that I'd only need to pay approximately $25.00 for the tire to be replaced. Kudos to Dub and his staff!!

Kind people, did the job well.

We were on our way from Tucson to San Diego over the MLK Holiday weekend when we experienced a blowout of a rear tire 20 miles West outside Yuma. The tire was totally gone! After changing it to the spare we turned back to Yuma and found Big O Tires Online and nursed our car to their location. The office folk were very knowledgeable and professional and helped us very nicely! Since we were leasing our car and have only 12 mos left on the lease, we had decided not to keep the existing 3 tires on the vehicle, due to the fact of concern that what had happened may happen again. And there were obvious safety concerns too. So, we asked the desk to provide us with 4 new tires and do an alignment, all of which took about 90 mins. Then we were on our way to San Diego. Our trip back to Tucson went without incident as well. So we thank the folks at Big O Tires in Yuma for being there for us and giving us the peace of mind over our trip. Thanks guys,

This is the third time I have brought a car in thinking something was wrong with a tire or that I needed new tires or I had an issue with a tires and expected to have to buy all new tires. They found no issues this time. They have had the chance to “rip me off” 3 times now on 3 different cars, and never did. (First 2 times in Foothills location, and now the Pacific location) I TRUST Big O Tire. Now both locations.

Sorry I failed by 1yr providing this review. Last year Big O, tires Jason the manager worked fervently to get air bags under my RV. Since I was traveling I soon forgot to credit their outstanding customer service and maintenance on my RV. I live in Kansas and since I'm in the area I will return to Big O for a disk brake job for my RV. I highly recommend Big O tires for anyone needing their vehicle serviced. You won't leave disappointed.

Dropping off picking up was easy, and the service was completed quickly.

I just want to thank the staff at my local store on Pacific Ave. in Yuma Az. I went in today to have a tire repaired on a car I just bought for my granddaughter. Not only did they fix the flat(no charge), but they checked the other tires for wear and pressure and verified that the brakes were safe and in good condition. I've been going to Big-O for years because of this level of care and service. I'm very grateful for everything they've done for me, but most of all, it's what they do "above and beyond" the call of duty that I appreciate. It's also nice to have someone know your name and greet you with a smile when you walk in. In a world where not much seems personal anymore, it's nice to know there's still people that will go the extra mile to make you feel special. I would especially like to thank Rick, Corinna and Tammy for their dedication to the customers and creating the fun and friendly atmosphere we all enjoy when we're there. You are the best! Lucasin Yuma, AZ

Price, easy scheduling and fast service

The men and women that work here are all very friendly. They do take care of you and if they can't help you they can usually refer you to someone who can. I will stay a big O customer as long as these guys remain honest and caring.

Customer service is the best. Cost of service is fair and fast. We are always greeted with a smile and called by name. I highly recommend this shop to all..