Big O Tires

No phone call when tires came in after ordering. When I went in to have them installed I never even received a high or good morning out of anyone's mouth. It wasn't till a nice lady came in about 10 minutes later that a a nice customer acknowledge comment was heard and she worked for big o tires. I asked her why she wasn't here when I came in because the guy's sure don't know how to do curtomer service work! Anyway she made the event much better as she knows how customers want to be treated. Her name was Dawn and you need her to train the guys there.

Very helpful was able to get me on the road quickly and efficiently.

I took my vehicle in for an alignment on the front end after I rebuilt it and had requested that they double check torque on all suspension components. I am not confident that they did this. I am also getting a pull to the right after the alignment. When I asked if any of my request were done I were simply told that the tech was at lunch and they weren't sure. As much as I dont want to spend the money again I will probably end up taking iy somewhere to recheck everything. Sincerely Sean Gochoco

Matthew Meeks was very helpful! Thank you

I purchased the tires over the phone to make sure that I would get the the buy two, get two promotion. I have been using Big O tires for years, been happy with the tire performance and I loved the warranty. I was told that Mesa was the same as big O, and the tire that I would be getting would be a highway tire instead of an off road tire. I was assured that everything else was the same. I came in for my scheduled appointment on Tuesday-did have a wait before they could get me in, but they were able to get me out before my doctor appointment. I requested all my old tires back because they still had useful life. I went to my doctor appointment, and when I turned around to back out of the parking space, I could see that I only had one tire. I went back to the store to get the balance of my tires. When I got home, I pulled out my paperwork and found that I only had paperwork on recommended work, not the tire purchase. I returned to the store on Friday to get paperwork. I was very disappointed to see that I did not have the same warranty, and I do not think that the tires have the same e rating. I worked with Frank and Andy for years. Did not expect this from my Big O dealership. I did let the person that printed my paperwork know that this was not what I was told on the phone. She told me that he was referring to the the tire, not the warranty. I do not think that is correct either. The warranty is not the same, the tire is not the same. A little disappointed that this would be going on in a dealership that Frank had any part of-it has always been a first rate establishment.

Price seemed high for wheel mounting and balance... now Waiting for a Quote for a replacement Eagle aluminum wheel rim and center chrome cover... plus mount and balance...

My Cooper Tires, still under warranty, have shown more front end wear than back end wear. Because I missed one tire rotation they say I'm ineligible for a replacement. I'm annoyed and will not buy tires from them again. When getting service I'm often waiting more than an hour for a simple oil change & lube, even with an appointment.

GOOD THEY FORGET WINDOW STICKER

We live in a small town and we use your facility a good amount of time for alignments and we would like to keep a good working business relationship, however when recent repair concerns were not properly disclosed to our repair facility, (we had returned a vehicle to our customer that had not passed alignment, unknowingly) This caused our customer from the Phoenix area to have some concerns with our repair facility. We were left with the burden of going to phoenix and bringing the customers vehicle back to Kingman and leaving a rental vehicle at our cost for the customer. It would of been greatly appreciated if the offer to pick up half of the 374.06 rental bill was made in stead of being brushed off when the thought was brought up. If we had known the entire concerns at the first alignment our facility would of never returned the vehicle to the owner. Thank you for your time.

The service was great but the tires were expensive

After my visit for an oil change. There was no sticker in my windshield about the info of the job like mileage and the date it was done and when is the next schedule. I don't know if they did the tire rotation as i requested because it didn't mention in my receipt also the tire pressure no mention.

I had 4 new Bridgestone Dueler A/T tires installed at Big O tires in Kingman, Arizona. The staff was quick but thorough. The rep at the desk was very friendly and knowledgeable. I also found out that there was NOTHING wrong with my lug nuts, as Marty Swanty personnel tried telling me several months ago. It was simply Swanty's service team, that was backed up, not wanting to waste more time, rotating my tires. Thank goodness for Big O Tires!! They rock!

I always come to big O for everything I need and I'm always so happy with the work. However after getting my oil changed there I discovered my dipstick was broken. I was really disappointed because this meant that someone there either broke it or they saw the broken item and did not tell me.

Had oil changed and tires rotated. They did not correct the tire pressure on the tires.

We have been using this store for 10 years as my go to place for tires and maintanence. We have even bragged in the past about the excellent customer service we have received. However, on our last visit for tire rotation and oil change we were very disappointed. After leaving with our car we noticed that the tire pressure light as still on and so was the change oil light. After driving around town for awhile the lights were still on so we stopped back into the shop to have the tires checked. We were approached by an employee and we explained what was going on. He immediately went on the defensive and said that he was the one that worked on the car and he personally checked the tires and that ther must be something wrong with my cars indication lights. He then started to walk away. He never offered to check the tires or turn off the change oil light. I ended up taking my car somewhere else to have the tires checked. It turns out that they were not filled consistently and after a little tweaking the tire light went off. It took all of 5 minutes to make this problem right.

Will go there when have too,slow was there 2 hours to get tires rotation mechanic had to stop in the middle of rotation Too eat Pizza. Worse service ever seen,And sent me home an Stated will call me with estimate that was three days and still No Call!

Seemed to just want to sell me tires

No phone call when tires came in after ordering. When I went in to have them installed I never even received a high or good morning out of anyone's mouth. It wasn't till a nice lady came in about 10 minutes later that a a nice customer acknowledge comment was heard and she worked for big o tires. I asked her why she wasn't here when I came in because the guy's sure don't know how to do curtomer service work! Anyway she made the event much better as she knows how customers want to be treated. Her name was Dawn and you need her to train the guys there.

Horrible customer service. Thomas at the counter is very rude and does not know how to talk to customers. AVOID this location at all cost

I took my vehicle in for an alignment on the front end after I rebuilt it and had requested that they double check torque on all suspension components. I am not confident that they did this. I am also getting a pull to the right after the alignment. When I asked if any of my request were done I were simply told that the tech was at lunch and they weren't sure. As much as I dont want to spend the money again I will probably end up taking iy somewhere to recheck everything. Sincerely Sean Gochoco