Big O Tires

Promised a tire that I pre paid for would be in store the next day. Had to drive without a spare tire for 4 days waiting for the tire to come in. I dropped the wheel off at the store to have the tire mounted. I was told that the tire would be mounted while I shopped for a couple of hours and that they would call me. When I finally returned to the store the tire was still not mounted. Nobody called me but they did get right on the mounting tire after I retuned to the store. Employees need to have name tags. I kept getting asked who did you talk to.

Staff was very knowledgeable about their services

Took all day as ordered wrong parts twice

Jeff and his crew were fantastic!

Overall a good experience. The service was completed in the projected time. My service rep Luis was very pleasant and patient with me and went out of his way to explain some things. Only two concerns. (1) driving home, I noted that three of my tires have psi 33 and 1 has 38. All four tires were installed within a couple of days of each other. (2) I did't note at the time of payment today (as the price quoted was the total) that I was charged for a tire protection plan that I didn't ask for. Now, I'm not saying that I might not have said yes after it was explained to me, but I don't think it is right to add over $150.00 more to my bill without consent.

Outstanding service at a great price.

The staff was very polite , courteous. The only thing that would make this visit better is to not have to wait so long to speak to someone. I have been to this facility many times and it is always the same whether you have an appointment or not. I have come in for an appointment and have had to wait in a long line just to let someone know that I am there for my appointment, and than a long wait for a ride home because the job would require at least 2 hrs. Just not enough staff, The staff that is on duty is doing all they can to accomodate. I don't know if all the people in line had appointments but if they were just walk-ins there shoud be a 2nd line for them and one for those with appointments. Doesn't seem quite right to have to wait more than 1/2 hour just to let someone know you are there on time for your appointment.

Rob was great and very knowledgeable.

Came in for oil change and warrantied tire rotation (Big O tires), thought I was receiving both, but after returning home noticed on receipt that only oil change was done. Was told that tires showed "cupping" and recc. new tires be installed. My Big O tires are fairly new (2yrs) and I have always done my alignments, tire rotations and balancing here, so really,...what is the problem and the cause? Since I declined to purchase new tires I guess the tech decided that I did not need the tire rotation and did not need to be informed that work would not be done! Also, incorrect information on my receipt that belongs to one of my other vehicles was printed on my receipt but not discussed with me.

No appointment was necessary and our wait was shorter than expected.

they worked on the front end two times and it still pulls to the left

Regular service on my vehicle was prompt and efficient. Thank you.

they did work on my car and tried to bill me for it. the work performed was never discussed,

They treat you great. They know the rules. Go in.. You'll be happy.

They were extremely slow with the service, I went around 12pm , asked how long it would take? The manager said around an hour and a half, 3 hrs later I was still waiting, nobody said anything until I asked, not great service, I dont mind waiting but at least have courtesy to say something, I know nothing will be done by me writing this

Your front end man Jeff is over the top with his cuts service skills.

I arrived at 8:30AM on Thursday 7/12. I was offered a credit card application, even though I had fully intended to use my own card for cash back rewards and/or miles. For whatever reason the credit application was declined. I was still fully prepared to pay using my existing Visa reward card, however Karina said that there was another loan option 90 days same as cash, so I said okay. After back and forth with the type of tires and financing I was told that the work would take 45 minutes. I had a friend pick me up for a meeting I needed to get to. I had another friend drop me off at 11:30 and my car was not ready. As I was waiting in the waiting room, I received a phone call from Ramirez stating that I required a front end alignment, okay well I am in the waiting room if you would like to talk to me. However when the ACIMA credit person called to confirm the work had been done, I was told that I would have to pay an early payoff penalty of $10 maybe I do not understand but "that is not the same as cash to me" I paid the ACIMA lease off the next day, Friday. I had to use my checking account as they would not take my reward Visa card. In total I missed out almost $700 in rewards which would equal about $13 to $15 added to the $10 prepayment penalty. I feel very mislead, all around a failure to meet expectations as set by staff at Big O Tires. If anyone asks me, I will retell this exact story.

Great group of men with excellent customer service.

Dear Sandra & John I would like to first state that my husband and I have been customers of Big O Stores for 40+ years. With that said, I would like to tell you about my experience in your store on Monday the 13th of November. I wanted to take advantage of your sale. I realized without an appointment I would have to wait. Which was not a problem. I went prepared with my ipad and my crocheting supplies to keep busy. Luis Herrera waited on me. I wanted to utilize the snap program. I was told it is a new program and not many know how to use it. Mr Herrera asked Jeff a couple of questions and we figured it out. Approved. At 12:20pm I was told it would be about 2 hours. At 2:30pm I asked for an update. Mr Herrera told me only one more in front of me. Ok, still no problem. At 3:15 I noticed my car had been taken back. At Approximately 4:15 I saw my car back in the parking lot, so I asked about it. I was told to go to the counter next to shop door. Someone would be with me shortly. No employees were there. There were two other customers that came in after I did at 12:20. One of the gentleman also bought tires. While I was standing at the counter with no one there Jeff walked right past me and went to the other counter and proceeded to help the gentleman who also purchased tires after I did. Shooting the bull with them and laughing. Naturally I am starting to get a little upset at this point. Then Sophia Jimenez came from the shop area and I asked her if she could please take a minute to help me. At this point I have been at the store for 4 hours. She said she would try. She attempted to ask Jeff for help with the snap invoice and he told her to get Mikey he knows how to do it. Mikey came from the back said he would teach her. In the course of their conversation I thought I was going to end up paying the $39 twice. Sophia assured me no just once I was satisfied no reason to doubt her. Sophia knew that what Mikey was telling her to do was not right. That the $39 charge needed to be on the original invoice. Mikey returned to the back again because he was in the middle of something else when Jeff said he had to help Sophia. Sophia again tried to ask Jeff for help and that's when he approached us sarcastically saying I was only going to be charged once for the $39. At this point I am angry! I told him it wasn't about the $39. It was about his employees asking him for help and him pawning it off on everyone else and not taking the time to help me. Like he had better things to do and couldn't be bothered to assist us. He kept trying to argue with me so I told him to get away from me, I didnt want to hear it, that I wasn't going to argue with him. Then I told him he has lousy customer service skills and for sure does NOT treat his employees right. UNDER NO CIRCUMSTANCES SHOULD HE STAND THERE AND TRY TO ARGUE WITH ME. I told him to back off and go back to his corner where he has been the whole 45 minutes while were trying to resolve this. Then Sophia Jimenez called owner so I assume she talked to you on the phone to get the help that she needed. It was 5:10 when I left your store. I have worked in management positions for years. I have never treated my employees or customers in the way I observed from him. If an employee can't look to their boss for help. Then what are they to do ? As their boss knowing that his employees were having problems Jeff should have taken over the transaction or walked them through the procedure. Makes me question wether or not he even knows how to run the snap application and invoice through. I would really like to here back from you on this matter. Also, I have to return to the store for my paperwork. I would like it mailed to me instead. On the contract it says I need a sticker for roadside assistance. I was told this is not necessary. Is this true? The only person I would rate a 1 star is your manager Jeff. Mrs Cheri Nicholson 207-229-9204 cherij58@gmail.com 340 W 32nd St #342 Yuma, AZ 85364

Wounderful experience great people