Big O Tires

Jason and his staff were awesome. I have a GMC Canyon which is difficult to find rims for based on the bolt pattern. Jason spent time helping me search out different options. He was VERY detailed in his quote. Delivered my vehicle to me a day earlier than promised. Would send all of my friends and relatives to his shop!

The staff always goes above and beyond to help.

Jason was very accommodating. He knew that I was in a hurry and he kept me well informed about how long my tire rotation would take. While I have been to other Big O locations, the Newark store provides the BEST service. Thank you.

They were professional and timely in providing the service I went in for.

Excellent customer care.

Clerk act fast to meet the client needs.

Awesome service, Jason is very knowledgeable, and friendly. He helped me with a very difficult alignment on a classic 1961 ford Thunderbird. Thanks Jason and the whole crew at Big O Tire Newark.

My car seemed to get forgotten about for about an hour, however, once realized the staff addressed the issue, got right to work and finished quickly.

Great services thks

Jason, Christian and team are alway providing Best customer service. We are longtime clients and appreciate this team always.

DJ and Victoria always provide excellent service. Excellent service=repeat customers. A+ :)

Great customer service

Great job understanding cust need

Mr. Jason White, the franchise owner greeted me, made my app the Friday before, then met me Tuesday at my appointment. He saw my car go through each of its stages of work. Everything went very smoothly.

I have been a customer at this location having serviced all of our vehicles there for several years now. Jason, Jonathan and DJ have always been great to deal with, down to earth guys with fair prices, good selection and awesome customer service. I went in the other day for the first oil change on my new 2018 GMC Sierra 2500HD Denali. Although I have two free services thru the dealership, its just too much of a hassle to coordinate a schedule to bring it in to the dealership for a diesel oil/filter change. I worked long and hard to get this new truck and the worst feeling in the world is to leave my $80k black Denali in the hands of someone who doesn't know how meticulous I am about my vehicles. These guys do and respect my vehicles as much, if not more, than I do. I recently had all the factory paint correction done, sealed and ceramic coated by MARS in Newark, leaving my paint flawless. When I dropped it off at Big O the other day, I briefly went over how important it was to me that it was cared for while it was in their possession. Jonathan reassured me he would personally look after it and have the technicians contact him before working on my truck. Even though they were a little short staffed that day, when I mentioned I was running late for my appt, Jonathan had one of his employees give me a ride home just so I could make it to my appt on time. A couple hours later the oil/filter change was completed without issue. When I picked it up, Jonathan had the truck parked away from other vehicles and in a place where nobody could park next to it or get close even by walking by. He reassured me his technicians made sure to clean any oil that had dripped down on any parts underneath the truck during the oil/filter change and even gently wiped off any finger prints that were left behind on the paint. That kind of care, respect and consideration goes a long way in my book. While I was there, I also inquired about changing out the factory tires for something a little bigger, a little wider but more so just had a smoother ride. Jonathan spent the time to check the truck, look up what would best fit the wheel well and even offered to do a test fit to make sure it it didnt rub or interfere with anything when in motion when I was ready. I am still working out those details but will be back to get that done in the near future. I always or until their level of personal service drastically declines, I will continue to refer business their way. Thanks again!

friendly staff

The team went above and beyond getting our problem solved. They always help us in correcting the problem even if it involves many man hours and research. Thank you to Jason and the whole team. We are oh so grateful.

Jason and his team always are very welcoming and fit me in when ever I call and have my truck ready for me when I need to pick it up. That is extremely important for me as I live in the mountains but work down in the Bay Area and I prefer having my truck serviced down here as I am comfortable here.

Very great coustomer service, I'm looking to get tires and rims soon and the sales person help me out while I was waiting for my oil change on my truck and my daughters Honda

Finding the tires was easy,making the appointment was even easier.my interaction with the team was very friendly and understandable. At pick up which was faster than I thought I was very satisfied and happy .Thank you Big O