Big O Tires

The store doesn't provide an eta and they keep pushing it till 5:30 to 6 even though I gave the car by 12:30 pm. This is my second time coming and in both the visits I'm not satisfied with not having a definitive eta and waiting till just before closing

The staff checked with me each step of the way to make sure I was ok with any additional services to be added. They were able to take me in right away and the time to be completed was reasonable.

I went into Big O Tires to get my tires replaced, I already had an idea of what tires I wanted to replace and knew it wasn't going to be a cheap thing. The man that helped me out was very nice, however when I left and paid I started going over the fine details of the tires. I never once got talked to about having nitrogen in my tires. Now not only did i pay $5.99 PER TIRE for this, what happens when my tires get low? Now I have the headache of trying to find a place that has nitrogen, if they would have asked I would have said no. Basically I'm not screwed into coming back to this location every time I need air in my tires, and I'm wondering how much they will be charging me for this. (Maybe my arm and leg)

I drive down from San Leandro because the service is so great (get there early, there's a line by 7:45!), and the guys are so approachable and friendly. I've never felt pressured to have work done, and I always get information before I have to make a decision. Once when I mentioned I was about to drive to LA and back, he ran out and checked the tp of my spare- now that's extra. I bring my car and both of my kids' cars here- so I'm trusting them with my kids's lives... huge deal. It's pretty awesome to know that I'm not getting taken advantage of, like so many other places do to women. Thanks, guys!!

I had an appointment at 1pm; arrived ~ 15 mins. early. My truck was not taken back until 1:45pm and I didn't get out of there until 3:30pm. All that needed to be done was an alignment check and put on 4 new tires. The guy that helped me in the front was great however he had to ask the guys in the back twice to get my truck taken care of after being there for 2.5 hours with no progress. A bit of a disappointment but was glad there was a tv since I had my 2 girls with me.

I was very happy with my visit yesterday to Big-O in Newark. I've purchased some trailer tires and other tires there in the past, so it was natural for me to go in when I found a nail in one of my Jeep tires. I was about 3rd in the queue for repair work, and in less than an hour they had pulled the nail (and a screw in a different tire that I hadn't even seen), and did it at no charge since the air was not leaking out of either tire. Nice surprise! Thanks guys.

The service is great, and I feel very taken care of. The only issue that I had was that I got no follow up contact on the order status for my rim. I understand that vendors sometimes make things difficult, and that was the case here. I could accept that. But, I was promised updates and got none. The rim took several weeks to ship, and, I would call in and ask. I would be told, not yet, but I'll check on it tomorrow and give you an update. Then nothing. I would call a few days later and, same thing, I'll check and call you back. This happened several times.

No comment. Thanks.

Every time you guys touch our tires on our CX5 the tire warning light illuminates afterward. We finally decided we would learn how to reset it ourselves. This shouldn't happen at a tire specialty shop.

I purchased tires from another Big O Tire branch and Jonathan at the Newark branch was helpful and fixed one of the two damaged tires. He also contacted my original shop to ensure the warranty tire was on hand when I could have it installed the next day. I am very thankful and satisfied with the service I received in Newark!

I had service a week ago, I brought my discount from Uber the sales man didn't know about this, the guy was kind upset with me.

Little longer than usual, other than that everything was great.

Went to get breaks checked and fixed, Jonathan said he would try to get it out by 1pm. Didn't get the car back until 135pm. Almost late for work. Gave them my car early 905am. They had plenty of techs around. The price was really high. $495. Not pocket change.

I found a place to take my car for mantance and it's done correctly the first time in a timely manner and a reasonable price. That's a perfect fit for me.

My car got stalled. They changed the battery and sent me home. Even after one hour of putting the car in running it won't start after another hour. the actual problem is somewhere else..

Jason and his team did a great job for me as usual.

Waited 3+ hours for oil & differential change, with no one able to tell me when it can be done

Jason is an absolute rock star!

Lost a rim cap lost a tire lug and had oil leak from service first time always take my 4 cars maybe not paying attention new hires

Customer Service has always been a priority here!