Big O Tires

Very happy with the service. No problem at all

Work was done professionally and my service contract honored.

Big O tires on 1509 Parkmoor Ave. San Jose, CA 95128 great repair shop great people they take time to explain what service your car needs no bull just straight talk and thats what I like. They took very good care of me and my car. Thank you

My entire visit to big O was a very pleasant experience. From the time I walked through the door and was greeted by the friendly staff till the time I drove off thinking to myself that I finally found a place I'll be returning to for many years to come.

The service was good. I took off a start because I told them I was going to wait for my car to get done. No one told me. I had to look outside to see if they finished and walked to on of the employee to close me out.

Excellent Service. Quick and efficient.

Service went as planned. Courteous and efficient. Dropped car off for oil change and tire rotation and later received a phone call suggesting additional service items as per the maintenance schedule. Job well done. Thanks!

Got a new loyal customer! Took our 2008 smartcar to local Mercedes dealership, since they are the closest thing locally to a smart center. They did perform the overpriced service, and had a bunch of recommendations. The estimate included new tires for almost $1589.40 (Big O 433.92 including labor) and alignment for $289.95 (Big O 129.99). The one recommendation which converted me to a Big 0 customer was the Mercedes quote for brakes, which they said needed doing. That quote was $835.79. Not too long after dropping the car off at Big O, I got a call, stating that they didn't think the car even needed a brake job. Sandra asked if we had detected steering wheel shudder while braking, indicating rotor problems. Um, no. So Big O saved me in excess of TWO THOUSAND DOLLARS!

The only improvement that I would like to see if your mechanics could be careful with their "oily" hands, I have light leather color interior and I always have to wipe off oil residue from seat, steering wheel, door handle and hood. Maybe gloves would help. Other then that no complaints.

David Gee exuded customer service by being friendly as well as professional

I had to wait an additional 2 hours after being told my car would be ready in 20 minutes. I was told my spare would be put back in place it was not.

Good customer service.

I purchased a Groupon for synthetic oil blend and went to this location about 515pm during a weekday. I was home before 645pm! The young lady who helped me (she had blue tinted hair) was really nice and friendly. I wasn't able to get my tires rotated because she said my front tires were at the bottom wear mark (not too sure what that means, though, but she didn't show me). I assume the 21 pt inspection was done but nothing was said. The gentleman who completed my transaction at the register was also really nice and friendly. Maybe I'm behind the times but I thought a sticker would be put on my windshield to let me know when I should be back for another oil change (dummy proofing customers, right?) but there wasn't one and nothing was said about "hey you should come back......". Overall, though, it was a nice experience. The people I interacted with where nice, I was greeted while waiting in line, the oil change was done really fast, and the store was really clean and comfortable.

Great service friendly staff

Had to come back twice to have the service light to be resettled. Other than that, they did a good job having my tires rotated and having my oil changed

The tires I requested were in stock at the warehouse and were made available within two days (actually did not receive a call once they were brought to the store, I had to call in to see it they were ready for me to bring the vehicle in for the service). Check in process was quick, and vehicle was ready same day.

After a 3rd return to get the service due light to be off after my oil change, James was able to reset the system. Everything is good now

I came in to have a tire that I had you were a road hazard Insurance on they scheduled me for Monday I came in drop the car off when I came back it was all done everything was agreed upon was done excellent I always have good results with big o thank you

All around good experience and good pricing. Wish they'd use a torque wrench to torque wheel lugs instead of over-torquing them with the gun, but that seems to be the case anywhere you get tires done unfortunately. Besides that it was a pretty perfect experience and the staff was very helpful and polite.

Great service and the manager was awesome to work with.