Big O Tires

Sandra was so awesome I'm in a cast she helped me get out of my car and got my walker for me. She went out of her way she also explained everything I needed regarding my tires

Fast service

Sandra was amazing! From suggesting, to follow up top rate SERVICE! However, when I showed up at 8:50 for my 9 am appointment on Sunday, I was told I had to wait for three hours because there were 2 customers that were ahead of me. SO frustrating and maddening in the WAY the message was given to me, not only the message itself. 5 star service experience disappeared!

Quick, quiet, professional

I did not have an appointment but was able to get my service done. I was going to take over 2 hours but I was very excited to get my car back much sooner. Much appreciated! Unfortunately I did not check the sheet of paper handed to me on my way out (nothing was mentioned) and not till I got home did I realize there were sections marked red. I'd assume that indicates a problem????? I will search online and educate myself since the staff did not do so. They mentioned something to me during my last visit, but I clearly do not remember a conversation from 6 months ago :-(

Service was done quickly

My experience was great. The only thing I would suggest is that the person taking the order to suggest everything that should be needed. Like I put 2 new tires and rims. If they think it would need an alignment I recommend that they make that suggestion.

Friendly staff. Clean environment. Happy with the prices.

I came in for an oil change and alignment. It was pricier than I expected, but I was fine with that. When I came in to pick up my car there were no specs for the alignment and I made the mistake of paying before I checked the specks. The guy at the front told me he didn't know if the alignment got done even though he gave me back the keys and charged me. At first I was upset that it may have been brushed off or returned without being done, but the guys in the garage didn't print it out. After a few minutes I got the printout and was on my way. Paid for the alignment which corrected 2 slightly off locations.

I had a small nail in one of my run flat tires. James was excellent and provided me the options. Unfortunately, I had to buy two tires (traction reasons?) when they only had 25,000 miles on them. My husband was very disappointed that the small nail whole could NOT be filled. Made me wonder if I was sold tires unnecessarily.(Very expensive)

Drove on weekend from Salinas to San Jose. To take care of break fluid flush on Saturday. Took 2 and half hour to get it completed. But service was done accordingly, smooth process, longer wait time. They did not complete oil change on my another car as they were busy

Best tire shop I've been to. Previously a customer of America's Tire.

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I had to bring my car in but our city is in lock-down for COVID-19. James was so helpful and made me feel comforted right away. He replaced my tire and made sure he checked my tire buying history for my warrantees, etc. He was so helpful. A super experience.

ok

Kayla was very helpful and took great care of me.

None

Great service as always!

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This was one of the best places I have gone to, the people were friendly and helpful. Service first rate