Big O Tires

Did wheel alignment and oil change with some diagnostics. They were able to turnaround very fast.

Excellent customer service, fast quality work and products. Good prices.

I came in with a Groupon for wheel alignment and my own synthetic oil and filter. The oil I had was a 6-pack of 1-quart bottles from Costco. My car does not take more than 5 bottles. After I left, I realized they didn't leave me with any extra oil; I should have had 1 bottle left. Worst case, they filled my car with 6 quarts of oil. Best case, they owe me one quart of oil.

Nice work

Changed the oil. I guess that's good service. But broke the button that releases the bonnet. Never mentioned about it. I found out.Good pricing. Thanks to the coupons they send for regular customers.

Prompt and curtious.

Very busy and sort of standoffish.

Great service.

Left to wait even though car was finished...

Great tires installed. Awesome staff

I would of rated 5 stars customer service was great, but my car not reset and I was charged additionally after purchase of Groupon

Excellent customer service from every employee that I encountered. I've always had a positive experience at this location. They are very professional and kind.

I felt like I was being upsold "�.not very honest approach to customers I understand everyone needs to be profitable, but there should be limits to how far you push it I felt there was a lack of genuine care from the front desk lady, she just adds on products like a robot, there is no genuine connection

Big O Tires on Parkmoor in San Jose, CA has excellent customer service.

I brought my car in for synthetic oil change using groupon but after the car returned to me. The oil change maintenance light was not reset, the engine hood has oil due to mechanics finger prints along with the passenger seat has oil on it. I also notice the transmission dip stick was partially inserted after they did an engine check. The oil look dirty when I inserted the oil dipstick. I don't know if they changed the oil or has been overlook? The spec alls for 0w-20 they put in 5w-20. That's what the invoice says!!

They really are professional and the staff took care of my tire that had a screw in it . You q ont go wrong by chosing Big O tires

Great service!!! Just a couple of items 1. Coffee machine was not working! 2. We had oil stains on our floor matts,there was not plastic put on the matt to prevent this.

I have been involved in the HIGH-END custom car VIP scene for 15 plus years, and have always appreciated the knowledge and customer service of Big-O Tires...!

1. went in for new tires on 01/21/2017. 2. Went in for tire rotation and other brake/suspension repair on 09/01/2017. Sensors were not adjusted for tire rotation so could not tell which tire pressure reading on the dashboard corresponded to which tire. 3. Had to go back on 04/04/2018 because one tire had a slow leak for months. After being serviced, I was told by Big O employee that it was patched but when I got home I didn't see any patches to the tire. 4. Had to go back on 04/26/2018 because same tire was leaking. I was initially told it was patched, but I was skeptical that the same tire would have suffered two punctures within such a short amount of time. I asked employee to ask mechanic and it was not puncture...it turned out to be a leaky valve stem. Sensors were adjusted this time as I remembered to ask. I am quite dissatisfied with the service at Big O recently and don't know what I will do for tire service moving forward. I feel like the sensors should've been recalibrated the first time around, and I think that the service is sub-par. I shouldn't have had to come back multiple times for the leaky stem nor should I have been told that it was a tire puncture that was the source of the slow leak when, in fact, it was the leaky stem. I don't think I'll be visiting Big O anymore, unfortunately. Feel free to give me a call to talk about this further. Luis 4089633909

Fast service