Big O Tires

I can't help but think I was forced to purchase a product I didn't need.

The score I personally provided above is not reflective towards the store manager, David, (location of Meridian Avenue and Moorpark). David, store manager is what customer service is all about. My sincere recommendation is more advisors like David and what an exceptional example he exemplifies. David is a wonderful asset to Big O Tires.

be honest about timelines. Was told it would take 1 hour,it took 3. I would have arranged for something to do.

I am a repeat customer and will continue to have my car service done here. It's fast, affordable and easy!

when I make a appointment I do not expect to wair 2 hours for a oil change which is what happened to me at my last visit

everything went as planned they where very busy on a Friday afternoon and they got me in and out in the time frame that they promised and it was a fair deal

The car was extremely dirty inside after being picked up. It took a while to clean it when we got home and could get the seats completely clean again.

Everything was terrific. I bought a new truck 2 weeks back and had a slight issue. My dealership tried to charge me 300 and said it would take a week to fix. Y'all did it in a day for 30. Definitely coming back.

The service took over 3 and half hours for a tire rotation. I had an appointment. I may buy tires with someone else next time just because of the long wait.

I used a groupon and it was well worth it! Great customer service and speed of service was amazingly fast!

I used a groupon to get a full synthetic oil change. The free inspection of the car left my transmission fluid dip stick half way inserted after they check it. I have seen smuldge oiling finger prints on the car seat, engine hood which I have to wipe off the grease. They did not reset the oil change indicator which I have to go inside and the mechanic took 4 minutes to reset it. They also offer me to change my cabin filter which I did that a year ago. They told me it was dirty. How do they know that? If they took it apart they can show me but they just wanted me to spent money to change it and it was clean.

Sandra was great, she explained the things very well. She knows how to talk to people and keeps the line moving. She's a hardworker. The others don't seem approachable.

Costumer service is great and it's done a timely manner. Unfortunately they scratched a good amount of the paint wrap off from my rims when I went to get the wheels balanced. And I had barely got them done so that was very sad to see.

GREAT SERVICE MY FAMILY AND I TAKE ALL OUR VEHICLES THERE

I had rotors and pads and oil change $459.00 almost $400 just for brakes and it only took one hour and a half I'm completely unsatisfied he used a quote that was over a year old.

Everyone was great. Bathroom clean. Waiting was convenient. Coffee great. Wifi great.

Salesmen were polite and knowledgeable, but it kinda stopped there. I asked to have my spare put back under the rear of my truck, they couldn't figure it out, took me 5 min when I got home. Checked tire pressures, they ranged from 44 to 37, no two the same.

Everyone was great. Golde was great. Bathroom clean. Wifi great.

The bottom side where the oil filter is was not wiped dry and in the morning there were 2 drops of oil on my garage floor. Made we worry that I might have a loose filter or oil drain and I would have to return. I wiped it dry and no more drips. Please make sure in future your guys wipe it dry.

Thank you guys for great service.