Big O Tires

Very pleased with the service

On my first call about scheduling the repair Monica was very clear and efficient to tell me what the cost and hrs of labor would be for the repair. When I arrived, the store was really busy and I had 2 people in front of me but when Monica came back to the front and there were tow people at the front everything on my check in went very fast. When I picked up my car, I asked to see the old parts which they did and they explained the wear on them and what my drive would feel like now after the repair. When I drove away I could not believe how tight he steering is now and the handling on the front end. It is so much smoother and less bounce around the road. I am very pleased. They also said my shocks ere fine and showed me the lack of bounce-another mechanic told me the shocks were worn out and leaking. They lied. I do not need to do that repair. Big O staff is honest and efficient and good mechanics. Thank you.

Courteous service.

Was highly satisfied with Monica the service manager at 872 4th St Santa Rosa CA store. Monica took great care and making sure my vehicle was in great shape. She is highly knowledgeable about cars. I recommend people to go to there all the time. From now on if I need something done for my vehicle I will definitely be revisiting this location and having Monica help me. Thanks Audrey.

great service, easy comminication via text, friendly staff

The process was easy and efficient beginning with the call to schedule the appointment all the way to the end when I picked up my car. Monica at the Santa Rosa, CA., location was outstanding. She told me exactly what the cost would be and how long it would take. She was spot on; no hidden fees and right on time. I was very impressed. Big O Tires also gives you a before and after measurement regarding your tire alignment.

Jason was excellent. The service was excellent. Very positive and always recommend big o on 4th st. I was unclear if one or five was excellent so I picked one.

Easy process. Did price matching. Tires in stock

5 stars! The guys at Big O are outstanding. Friendly, knowledgeable, professional, efficient - we always go in with high expectations from our previous visit and they always exceed them.

The service was down quickly and the tires feel great on my vehicle. I also appreciated the recommendation for brake fluid flush.

Good people!

Staff was very pleasant and informative

Very professional

Good people

I came in late Friday afternoon to get a tire repaired, The service I received was a five star I asked if they could rotate the tires he said if they had time they would and they did , my next set a tires will be purchased at the Santa Rosa location on fourth Street thank you for getting back on the road so quick .

Needed tires desperately as mine were completely worn out. Arrived late in afternoon and was still able to get same day service.

Thank you Jason! You were most helpful!

Friendly, accomadating,trustworthy

Friendly staff

I was really impressed about how easy it was to make an appointment