Big O Tires

We bought the car in for our daughter, Emily, and were very pleased with the courtesy and work done. Jimmy was knowledgable and explained all that needed to be done. My daughter says the car runs so much better. Thank you.

It was my first visit to Big O Tires. I was greeted, told of the process (purchased an oil change through Groupon) and waited in the lobby for the work completion. I also had explained my wife was concerned about the squeaking as the brakes were applied and requested the free brake inspection. I appreciated learning the brakes still has sufficient pad and though there was some rust, it would "burn" off as the brakes were used. I am grateful for an honest response. While waiting I used the restroom which was very clean. The Groupon offer was a great deal and I would not have thought of Big O Tires for it without the offer. I am unsatisfied with Jiffy Lube and Valvoline's service. This process went very smoothly. Thank you.

Great customer service. Honest, fair and safe!

They helped me diagnose a problem that was really bothering me fairly quickly and helped me solve the problem by giving me new tires and they could’ve lied and made me get an alignment as well but they seemed to be truthful

My only issue is that the mileage indicator info was changed out to a clock instead! I'm having a difficult time figuring out how to change it since it is a new vehicle. Wish they would have left things just as they were when I left it!

They are efficient

They were very busy but got me in and out fairly quickly. They were very friendly and accommodating. I worked using their WiFi so didn't skip a beat with any downtime.

Everything was user friendly on ordering on line and making the appointment . When arrived was informed about install proffessionaly friendly . Install and alignment exelent service

Service and timeliness was fine. But a few things missing. 1. I waited for the work to be done in the waiting room area and there was not even one magazine to read to pass the time. 2. I got new tires and oil change. When I checked out he said I get a free rotation every 5,000miles. I said that makes it easy I can get my oil changed at the same time. When I got in the car I looked at the sticker they place on the inside of the window to see what mileage they put for my next oil change and they did not put a new one, they left the old one from Orangevale Tire. 3. They never mentioned how my brakes looked. I expected them to be proactive and give me an estimate of how many miles I have left or at least say something about how they look. 4. They never mentioned if they checked the transmission fluid or anything else when they did the oil change 5. For many years I was a Big O fan when they were across the street from the old Folsom High School so I was excited to see that you are back in Folsom. I have switched my business back to Big O and will keep coming back assuming they will get better with w little more experience and training.

Ben is great! Open and honest and easy to work with. He goes the extra mile to retain my business.

The new Riley location in Folsom does not have an early bird key drop off. This is a MAJOR drawback.

Friendly staff that explained everything clearly, and quick efficient service.

The first one that I went to where they did and oil change and tire rotation left my bolts out that connect my skid plate to the car and didnt tell me. I noticed a scrapping sound and went back to have them put the bolts back in but they didnt have the bolts to do it. I then went to another big o in Folsom that fixed it by putting a new skid plate and bolts on because the other one was damaged by scraping on the road. Jimmy did a great job fixing what Ron left hanging.

Clear communication, easy scheduling and drop off, easy pick up and payment

I took the appointment but when I reached there, they didn't find my appointment. First time they also charged of disposal fee.

I was able to get my vehicle in with an appointment in less than 24hrs. The tires were delivered earlier and my car was finished earlier than I expected.

I took my car in there for brakes, and freon in my car on May 2,2020. They told me that I needed a new compresser..they also charged me for a cabin filter, which was never changed. My brakes were sqeeling,the smell in the car STUNK. I called the manager of the store and he told me the brakes needed to be worn in, and it will go away. I took it back a week later and let them hear the sqeel that I heard. The guy that was working on it told me a rock was in the brake pads. I may have been born at night, but not LAST NIGHT!!!!! They did put on a new set of brakes. When I was in the store, they didn't acknowledge me right away, and the manager wouldn't look at me, and didn't say a word to me. I think this shop needs a GOOD CLEAN UP.!!!!! I will NEVER RETURN THERE. AND I'M TELLING MY FRIENDS , FAMILY AND BAR.

The person at the front desk was helpful, courteous and waiting on us immediately.

Be warned. The employees at this location as liars and scammers. They won't do work properly and they will try to run your bill for un-necessary work. I would not recommend this location to any one.

Clean location, knowledgeable and friendly staff, good communication. Total time was about 1 hr. wait (maybe a little less). Both Ben and Jimmy were very helpful. Thank you guys for your help. Hard to find good customer service now a days.