Big O Tires

My first experience with Big O. I liked being able to schedule an appointment online and look at tire options and prices as well. My appointment was on time and the service person was very helpful. During the servicing of my tires the mechanic found all 4 of my brakes were bad. I was called, told of the situation, told of my options, and the prices. The mechanic was able to repair the brakes, finish the tires, and perform the front end alignment before the end of the day. The tires and brakes work and feel great. The truck runs straight and true. In fact I believe this is the best the brakes have ever felt. Great service and performance. One very satisfied customer.

The gentleman who helped me was very nice and gave me a lot of information and about the services they have able for my car. I am so happy with the service.

Shopping for tires can be stressful. I recently had a pop in my tire back in Dec. 2021 and came to the Big O Tires in Milpitas, CA for 4 new tires. Just 3 months later, I ran over a nail that wasn’t repairable. I called the main telephone line and surprisingly David, their District Manager answered the call. He made me feel at ease and reminded me that excellent customer service still exists. Though there was a line when I arrived at the store, Mike was very patient and helpful to all the customers. I live 2 hours away but will make the drive here just for their great service.

Excellent service in record time of 35mins for balance, rotation and flat repair.

Linda Kelley helped me and was very thorough when explaining everything to me.

I had a nail in my tire. They took care of it. Thank you. Patty

They say what they do and do what they say

Came in as a walk-in to get my tire repaired for a screw in it, and it was done in a timely manner

Very good customer support. Worked with 3 people there. I did an on-line appointment and within a few hours, Brandon called me letting me know the tires I needed were not in stock and had to order them. He told me it could take awhile for the tires to come in and will let me know. Suzanne help follow up and told me front tires came in but rear tires still back ordered. I requested Dave to cancel the rear tires and just install the front. He had no issues with that. He told me they were pretty busy and will take a few hours. So I dropped the car off and a few hours later Dave called me and I picked up the car right after lunch. Everything they told me were spot on. No surprises.

Professional and friendly staff and personnel. Explained the work needed and work done in a timely manner