Big O Tires

Everything starting with making the appt to checking in and the great Customer Service. I will be going back soon for an oil change.

Excellent service

The offer was good

Everything went smoothly and very helpful

The staff was friendly and obliged to show what and how they are working. The complete experience was good.

I did not have an appointment when I arrived and was told the approximate wait time which was correct. They did the oil change, found the leak in the tire and fixed it. They told me what

Great works

Prior visit with tire rotation left three of the left front wheel studs loose, and one left rear lug nut too tight which snapped the stud when attempting the next rotation. I reached out via the main BigO website and was contacted a few days later when I was told to bring in my vehicle so they could rectify the problems. Even though I was frustrated - I had been driving for quite a long time, about 5,000 miles, with very unsafe wheel conditions - I appreciated the fairly non-confrontational experience with BigO taking responsibility - even though there were hints that they did not believe it was their fault.

Being a walk up customer without an appointment I was out with 20 minutes.

I got my tire fixed for free and as part of its warranty.