Big O Tires

All my needs were met. The associate, Kayla, was highly knowledgeable and explained products that had different price points. She emphasized with my limited budget.

The front service desk person was friendly, professional and communicated very well.

Tire brand

Was looking for a specific tire brand before making appointment. Website showed it was available. Upon arriving for the appointment I was told they didn't carry it. Instead of expecting to replace one tire I had to replace all four. Bate and switch.

One suggestion: please provide a print out of initial estimation, though it is explained verbally.

I guess it was a busy for them.

No comment

I bought 2 tires as my right side rear and front had gone bad. I had clearly asked for left rear to be put in right front and the new tires to be put in rear. While this was done to my satisfaction, the air pressure of the tire that was taken from left rear to right front was kept the same. Ideally, it should have been lowered to 32psi but this was not done. I had asked if this was done and the answer was yes. When i checked the tire pressure it showed 35psi

The employee did not know how to look up my order or parts ordered.

Overall the experience was great. I would say the only minor issue was ensuring the final price prior to showing up to the appointment was the actual price. It was just for tires but there was an alignment fee as well that increased the price. Would have been helpful if that was mentioned on the phone conversation prior to showing up to the appointment. But, overall the staff was friendly, wait time was reasonable, and the service was well done.