Big O Tires

I did not experienced any problems scheduling and purchasing of the tires because everyone helped me are professional and very helpful from the beginning. I'm very satisfied with the outcome of the services you provided

From my seat inside, I watched mechanic service my car then move it to parking lot. I wasn't sure if it was done so stayed seated. Finally after a half hour I asked at desk if my car was ready. He should have notified me my car was done.

I make an appoint at 8 am , but my car has been wait for 45 mins to start the service.

Need more explanations about my old tires , why does it make noise? …

I was highly satisfied by the customer service and time it took to complete my service. I am not happy with the overall price of the tires but that has nothing to do with the service I received.

NO comment

After the service at Milpitas store, "Check Engine" light is on. I want Big O Tire store to find out why and correct this asap; The technician did not put the new purchased 2 tires at front as promised my Christien, the sale. Please correct this and place two new tires on the front and balance all wheels again. Price is high. Milpitas store, please give me a call 7814924417 asap. Harry Gao

I had booked my appointment and received confirmation. When I arrived, they were unable to pull up my appointment notes, and they did not have the tires in stock. I had to wait longer while they went to pick up the tires from another facility.

The only thing I noticed was that there was a backlog of vehicles in which I had to wait 15-20 mins before my vehicle was brought in, despite having a scheduled appointment. If the backlog was fixed, then I give higher rating

I was quoted 1-1.5 hours for services but waited 3.5 hours. Around the 2 hour mark I had to ask for an update rather than someone telling me that it was taking longer than expected.