Big O Tires

Helpful customer service and friendly

Received car with 4 new tires but 2 of the 4 directional wheels were installed on the wrong side of the car. Problem was quickly corrected and I am happy with the purchase.

On my first time, I called and asked if I need to make an appointment for oil change the person who answered told me it’s not needed and it’s not busy so I went to the shop ay Milpitas ASAP but when I reached there I talked to the person in there and told me that I have to leave the car and it will take 2 hours to wait. I’m so surprised and told him that I just called and the other guy told me to bring the car because there is not much customer. I did not argue and just left.

It takes a lot to stand out above the rest and deserve a highly satisfied rating with me. I had no issues here, pricing was ok... nothing fantastic other than the friendly demeanor of the people at the desk.

I talked to an associate the day prior and mentioned I can’t make the appointment. He said no problem, tires are here so when ever your ready. I came the next day, a different associate (2 guys trying to help me) didn’t know how to look my appointment from yesterday up nor did they know if there were tires for me. The associate that I talked yesterday showed up and new exactly how and what to do.

The price quoted on the website was not fully accurate with the out the door price and I believe it would be better to know the full price upfront. I ended up paying more than 50% over the quoted price.

only one issue - the tires I purchased were already over 3 years old, and no discount was offered.

The waiting room is closed and we need to stay outside in the HOT weather

I had to call to find out if my vehicle was done

First tech that came out did not introduce himself asked what the issue was with the vehicle then said he didn’t work on Diesel vehicles, then walked away.