Big O Tires

Appointment was at one, my car was not ready until close to 6pm. Otherwise, everything else and the service of all employees was excellent.

I scheduled my appointment for tires more than 1 week in advance and had an appointment at 9am. I would have expected my tires to already be at this location. Since they needed to be moved from another location it took longer than necessary.

it was OK the staff must have had a few call outs because they were running behind. I didn't wait for the vehicle so, it wasn't necessarily a big deal. Good job on the social distancing.

I'm a very long time Pacific Tire customer, so I'm watching to see how this goes. Just rotated tires. Good to see torque wrench. Had to ask for f/r pressure to be reset. Was nearly 7pm so I understand everyone wants to go home. Been buying tires from Frank since he was at 4-day tire!!

The associate needs to get more training on paper works.

was truing to finance my tires and apply for a card but associate would not help me and said i had to pay with my own card

I was charged for insurance which was not requested when I scheduled the appointment. Charges were not explained when I picked up the vehicle and paid. I should have questioned the total amount but it did not register until I left. I accept responsibility for paying without questioning. But, having worked in the industry before, I know how insurance is a major income generator and have the impression it is the stores practice to add insurance to all tire sales initially until a customer recognizes the charge and requests to remove it. Also, Big O Tires charges more to mount and balance than America's Tire. The reasons I chose Big O Tires was because you can perform alignments and I like to support local businesses in Milpitas. I've been a long time America's Tire customer (28 years) and now I'm certain they have the best service and prices.

I had a flat tire on rear driver side. We did examine tire for nail and was in center of tire and repairable. Once they took car inside and they took my wheel in corner door and came back with side nail which can not br repaired. We know that we did not noticed that nail because Tow service filled with air and air was still there. Look like someone sabotage my wheel and insert screw drive 3 in ros inside and showed us. I do like to make money some one sabotage my repair to buying new tire and paid $400. I was affried to discuss with them. I will not visit place like this where they sabotage and make more money.

I've had great service at Milpitas Big O Tires in the past. This time, either the schedulers or the technicians screwed up and my car was ignored until I pestered the front desk enough to realize that nobody was working on my vehicle. It took an extra long time to get an oil filter for my car, which had I known was going to occur, I would have taken an Uber home early in the morning, rather than waiting around all day for the oil change to be finished. So the waste of my time was partially my fault. But had I not been there to pester the front desk, my vehicle would have been ignored the entire day. The scheduling and execution of jobs at this store needs to be more closely managed.

Was told brake fluid was dirty, My inspection revealed it is clean, found drips of contaminets on engine. Felt pressure to have work done that was not needed. Very unlikey to return to this store, which has not been the case at other Bog O stores, where I left feeling confident the work being done. This store is just a money grab