Big O Tires

Had to come back a Friday as they were too busy Thursday. My fault, as I did not make an appointment. I was serviced promptly Friday morning.

Our service manager Sean/Shawn provided excellent customer service and explanation of the situation at hand.. We appreciate the whole Team.

Was disappointed this last visit. My jeep is now leaking oil. The staff was disorganized and I am not even sure they did what was supposed to be done. There were no notes or proof.

Friendly Neighborhood Customer Service With a Smile

I have taken my car here several times. I have no issue with the service that has been done to my car. I have a problem with the communication. The last three times I have taken my car there I have not gotten a call when it's done, and HOURS have gone by with no communication. The first time this happened you had my car three days without being able to tell me what's wrong and THEN transferring it to the Ford dealership. This time my car was there for 8 hours with no call from you. I assume it does not take that long to perform an oil change. I am just frustrated with the communication, and because of that may not be a repeat customer again.

i just wanted to let you guys know that Jesus Carvajal and Shawn are so Professinal in there job...and you guys have a good team..Please let your team know that they have my service...thank you..

I had an 11:00 appointment and when I got there they were very busy. I was told my car would be ready at 1:30. When I returned at 1:30 my car had not been worked on as yet and I was told it be another 1 1/2 hrs. When the work was finished I was texted and I picked up the car. I will probably return for service again but improvement needs to be taken for appointment customers.

very good service and experience.

You have my original review where I spoke of my issue with the front end alignment. After my review I received a call from the franchise; subsequently meeting with the owner. He immediately made me whole on the extra cost I had incurred because of their error. I very much appreciate his response and will continue to patronize Big O Tires.

FRIENDLY AND PROFESSIONAL

Well apart from a mishap of striping a rear lug nut, front tires over inflation to 36lbs, well over spec. Not knowing how to use the device for checking out inflation sensors it took way too long to install 4 tires. Thought I'd give Big O a try over Discount Tires. Not a future choice

Great customer service. Competitive pricing.

None

Excellent customer service They worked on my vehicle in a very timely manner and were very friendly.

I went to get a free tire rotation that came with my tire purchase a year ago. The technician didn't perform the rotation because my tires had wear on the inside of the tire and if they did the rotation they would be liable. So, I took it somewhere else and told them what happened and they said that's not true. "What would they be liable for"�? "The rotation would lessen the wear."�

Great customer service. Jesus Carvajal works and looks out for each customer ensuring the customer gets the best out of every purchase. 100% recommended.

They're great & all... but when I walk in to JUST get an oil change & a headlight fixed, I don't want to be presented with a $500 estimate for all these things I "need"� when I know for a fact it's just an upsell. I don't want to have to say no more than 5 times to these unnecessary air filter changes & whatnot.

everything was good

I usually get an oil change here because they had good customer service. I got an oil change and an inspection of my vehicle the other morning and there was a young male employee working behind the desk. He advised me I needed additional work on my vehicle. I told him I would probably get them my next visit, the employee asked "what was stoping me?". I explained it was due to the pricing and I wasn't prepared to pay the high amount. The employee then told me able the financing option Big O has and again responded I didn't want it at the time. This employee continued with the same question "what is stopping you from getting it done today?". Each time I declined the extra service. I know the store had to makes sales but I didn't want to be treated like I was talking to a car salesman trying to make an aggressive sale. I used to like coming to this location because of the customer service but this service turned me off to this location. It makes me think they are trying to make issues up to make more money.

Trustworthy great service offering many options at the best prices and warranties.