Big O Tires

605 ratings
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Location

12947 Powy Rd,
Poway, CA 92064

anonymous

By anonymous | 9/6/2019

Not happy i wait for to long for just oil change in the only one costumers in that time!

Rick Brown

By Rick Brown | 1/27/2020

John was an excellent service man. He worked with me on a problem that was done by another company. Offered me advice on how to proceed and he was spot on. I will be bringing all of our family cars to Big O in Poway.

Pacific

By Pacific | 9/6/2019

I went in to get my Tire repair it had a small nail. The person working the task called me and told me that my tire was separating and that I needed new tires and the front. I told him to put the tire back on the truck then I took it down the street and he fixed the flat. It was baloney he was trying to sell me new tires when all's it needed push to get fixed. I am sure asli thinking about calling the consumer affairs. Something was not right with the manager. Maybe needs to be drug tested.

Allen

By Allen | 1/27/2020

Great customer service. Make you feel like family

Mike

By Mike | 9/6/2019

The series of visits was not very good. It started when I tried to walk-in for an oil change, tire rotation, and alignment. (In a proceeding visit, I purchased a three-year free alignment check and adjustment.) I was asked to make an appointment for later in the week. Not happy but completely understood. When I showed up for my appointment two days later, restating the need for an oil change, rotation, and alignment. I received an estimate for an oil change. I inquired about the tire rotation and alignment but I didn't ask for them. After we got past that miscommunication problem, I was told rotations aren't done since the fronts were so bad. After we re-established the cost estimate (after a heat exchange), the service tech said it would take about an hour or so. I was called about 30 minutes later and told it would take between 30 minutes and an hour to take care of the tires and alignment. Unfortunately, I had another appointment and would need to make another appointment. The tech did let me know during the phone call that given my maintenance history and suggested a prorated cost for replacement tires. This made me happy and made up for the bad feelings previously developed. I showed up for the new tires, rotation, and alignment. No estimate was given but I was quoted a pro-rated price for new tires plus installation and taxes. All was good until I tried to pay and asked to pay when I picked up the car. The cost was higher than I expected and I said so, asking to see a copy of the invoice. It was then that the tech (the same tech all three times I interfaced at the Poway station), stated it was the wrong invoice and then gave me another one for about half of what I was quoted minutes earlier. This is unacceptable Thanks for the opportunity to share my experience.

Sam

By Sam | 1/20/2020

I liked it

Mark

By Mark | 9/6/2019

I made an appointment to have my 2007 Jeep Rubicon oil changed and wheel alignment. My wife took the jeep in and the work done. When I returned home that evening I always review the areas of work to ensure it is complete. 1) There is a steering stabilizer strut on jeeps for the steering assembly which was loosened to do the wheel alignment but was not re-tightened after the work was done. 2) We have had problems in the past at various oil change service facilities that overfill the oil when changing it. I don't understand why this occurs since the easiest solution is to patiently wait for the oil to settle and check rather than rely on the computer database to tell you how much to put in. I had to remove 3/4 of a quart of oil. I asked for two services to be done and both had issues. Concerned and probably won't come back to that location and maybe not even to Big-O, Mark Ennis

anonymous

By anonymous | 1/18/2020

Excellent service, in and out quickly.

anonymous

By anonymous | 11/26/2015

would not rotate tires,saying they need replacement.Went to two shops who sell tires,they said tires don't look bad but may need replacement in next 6-12mo.I was watching,they hardly did detailed inspection as promised on the service contract.When I asked about tire pressure,the service guy looked at the dashboard to see if low tire pressure light was on.

Bree

By Bree | 1/15/2020

The team is fast, friendly, accommodating and and I felt compleatly comfortable at the shop. They were also significantly less expensive than any other shop.

Taylor

By Taylor | 3/12/2020

Overpriced and lied to me. You can fix just one brake/rotor, it's just not advisable. I went to a brake shop and had both brakes and rotors done for slightly more than half that Big O wanted. Wouldn't

Duane Hale

By Duane Hale | 1/6/2020

Good, timely service on my tire replacement, was advised to order another matching 235/40r18 xl, but after looking at the replacement, believe I still have mileage left for awhile, please cancel this tire order, till another future date, will advise later, thanks, Duane Hale

Rogelio

By Rogelio | 2/23/2020

i bought 4tires i went back to complain about the tires vibrates but the guy said i haven't buy a warranty plan very disgusting for me cause i know it needs a balance for my tires i doubt it wasn't fix well

David Shanes

By David Shanes | 1/3/2020

Great job on my alignment, thank you.

Fleet

By Fleet | 9/6/2019

First, hourly rate is more than a dealer charges, if I'm going to pay $115 per hour, I will have a certified Chevrolet tech perform the work, not a guy with a cigarette hanging out of his mouth while dropping ashes on the engine. Second, I was charged 1 hour diagnosis for what took 10 minutes, diagnosis charge was not going to be applied to repair work. They wanted to charge for 3 hours labor for what my 2nd and 3rd opinion said should be less than 2 hours, they provided only the OEM part price after I requested aftermarket because I was selling the vehicle. Lastly, they threatened to have my vehicle towed if I didn't have it picked up by the end of the day. The manager was mad because I decided not to have them perform the work for those prices. Also, they wanted to charge $90 labor to change the battery. I could do it myself in 5-7 minutes, most places have little or no charge. My company has a fleet of 35 vehicles, I was going to have 6 of them serviced here. This location had the opportunity to service our fleet, now I will never return.

Michael

By Michael | 1/2/2020

Great customer service (friendly and helpful).

Pedro

By Pedro | 9/6/2019

As i posted both on google and yelp: DO NOT get an alignment here. Luckily i used a $20 off coupon and paid $70 for what would have been a $90 alignment that is only good for 6 months or 6000 miles. I thought these guys were going to be great but i was wrong. I should have taken my vehicle to Firestone where i would've paid $85, $5 less than big O and would have been covered for 12 months 12000 miles. it has been less than 6 months for me, but i drive my car for work and drove 11K miles. So in order to get my car realigned i would've have to pay them again. Same thing with their other prices for $199 you have 5 years, if you go to Firestone, for $199 you get lifetime unlimited alignment. i take full responsibility for making the mistake to take my car to Big O, only reason i did it was because firestone was super busy and i was afraid my tires would get worn out. But i should have waited and i wouldn't be in this situation having to go back to Firestone for them to realign my vehicle. If this is the kind of warranty and service you get from Big O i wouldn't trust them with any other service for my vehicle.

anonymous

By anonymous | 12/24/2019

Very, very pleased with the service and detailed care they took of my old car! I had major front suspension work done here.

Jennifer

By Jennifer | 9/6/2019

Manager did not handle oil change issue properly. Refused to take ownership of the issue as a corporation and pawned it off on the cudtomer.

Michael

By Michael | 12/23/2019

Even after I ordered the wrong size tire, store manager was understanding & provided next day service.