Big O Tires

Hey Brandon, Sorry to hear that Sean is now in Anaheim, but Saxon took care of me, he actually owned the same Toyota Celica model to come out (mine is a GT, he had a later GTS model), he knows a lot about cars and is a nice guy to talk to. Thank you, Bill

I came in because my tire pressure light came on. They checked and put air in my tires with no hassle. Very friendly and professional. I bought my tires there and I will likely buy my next set there as well. Thanks for great service!

As always, workmanship and customer service are beyond exceptional. I highly recommend this Big O tires!

quick and reliable service. great technician! I'll see you soon with my other car.

Sean was friendly, helpful, efficient and he took time to explain the processes involved. Very knowledgeable too. Great service!

I come to this location regularly for oil changes.

The staff did a good job but I wish the service could be quicker.

after shopping around, I found big O to be the best price , quicker availability of product, and installation. Even better than the manufacturer of the tire I needed, Great job BIG O.

I was so impressed and happy with the service I got everyone was pleasant helpful honest and I wish I could remember all of there names I will definitely be back thank you to all of you for making my experience great!!

Excellent service!

The store and associates are very professional. Thank you for that and your honesty!

Maroni and Sean always do a thorough job and are very friendly

I called BIG O in Cypress and from the 1st call to the end of my appointment they provided exceptional service! I can't say enough about how easy and enjoyable my experience was.

I will never go to another tire place!!! BigO goes out of their way for the customer. I am one happy customer!!! Thank you!!! Amanda Bowden

The alignment check could not be completed as you did not have the specs for my 2016 Rav 4.

No pressure just performed service requested. Friendly staff

Very curtious and up front with work. Very Satisfied.

Shawn was great, the customer service was amazing. After being rudely counted for at the tire shop I went to before this one, Shawn really made me forget all about it

I would just like to say this is the best car mechanics experience I have been there 3 times I have been treated with respect and friendliest people. Maroney is the best answers all my questions and very helpful. The young man Shawn was very knowledgeable and great communication. I want to always bring my car there they are the best. Thank you very much!!

On Tuesday, I submitted an unfavorable review based on my Thursday, tire install experience. One of my lug nut locks and key both fell into an irretrievable space during installation. Sean was really good about explaining the mishap and he assured me that Big O would replace and he would give me a call on Monday. My experience level declined when Monday came and went without any contact from Sean. Thankfully Brandon saw my unfavorable survey and reached out to me. He apologized and was very reasonable and empathetic to the situation. I felt as thought Brandon treated me in the same manner as he would have expected to have been treated had the shoe been on the other foot. Brandon explained what had happened. He followed through where Sean fell short. Once Brandon found out the distance between my office and his, he assumed the inconvenience by offering to come by my office and make the switch here and I gladly accepted. Brandon wanted to make sure he had the correct replacements and asked if he could come by and look at the locks? I said yes, and then offered to send him a picture text of the lug nut, which he gladly agreed. After he received my text, he communicated the lock difference and let me know he would have to go to the dealer and pick up the correct replacements. We both agreed that Brandon would meet up with me after we both had lunch. Brandon arrived as scheduled. He made the switch of regular lug nuts to ones with locks. In the process of replacing the lug nuts, he noticed the lug nuts were put on very tight and asked if I could bring the car by the shop so they could loosen. The current install had the lug nuts so tight, that I would not have been able to remove without help. Brandon provided me with all of the information, asked if I had questions, and reiterated his apology, noting the difference from receiving front end communication. Brandon is the owner of Big O. I would DEFFINITELY recommend his stores. I am going to count my initial experience as a one off. Thank you Brandon. Your customer service was impeccable. I appreciate your taking ownership for what happened and resolving the issue as one and done. I hope your corporate office knows that they have a good owner running the Cypress location!