Big O Tires

I called in ahead to the shop to see what the approximate amount of time it would take to get me in and out with an oil change/tire rotation. At the time I called the bays were clear and the individual estimated about 45 minutes, I proceeded in which took about 15 minutes. I ended up waiting for more than an hour before I decided to check on my vehicle. It had not even been pulled into a bay. Rather annoyed I spoke to the individual at the counter and inquired why. First he apologized then explained that several vehicles got ahead of me before I got there. Without ANY excuses he proceeded to the bay, recruited the necessary help and assisted on the service himself. I was quite impressed with this young man (I wish I got his name, young dark-haired kid, shorts). The customer service and follow up was textbook and I wanted to pass along a favorable recommendation for this individual and the store in general.

Every one was great from the start to finish. I work in customer service and really liked the way I was taken care of.

Dave and his team at Big O Tires in Fountain, Colorado have once again demonstrated why we continue to be satisfied customers. They always provide fast, courteous and competent service, no matter whether it's a simple oil change or a full tune up or replacing worn tires. Great job Dave! Keep up the outstanding service!

Quick and efficient service.

A standard service center in the Fountain Valley area that all those that live in the area should take advantage of and use there knowledge to provide car care services.

10 stars if possible and will continue to refer anyone. I had 3 vehicles that needed attention at the same time unplanned, worst weather and all of us work in different directions. I brought my daughters vehicle down first after she slid on ice causing high monetary steering and suspension damage and was not drivable as well. Words cannot explain how empathetic and compassionate Dillon and the crew made me feel through the process. I know shops get busy, parts are hard to find on a newer or older vehicle but Dillon going above and beyond to take care of it as soon as possible is the reason I will always be back with all 3 vehicles and know they all have our best interests at heart. Every time I called the other gentleman that answered the phone asked me or my daughter if they can help, etc. My father owned a Transmission, differential, transfer case shop for most of my life and became a automotive service advisor because of my raising and they didn't even know!! Long story short being a woman that has been in this business for years without them knowing, gave them my business and can say PRICELESS!! They offered finance options, different tire options and treated us like family. My daughter got debris in her tire after installation and was in and out getting it repaired at last minute of the day last week . I'm writing this because shops have a bad reputation for ripping people off, etc. Again, you never know who is on the other side of the counter and Big O is going to show you why safety and being a customer is important. If it's a oil change or major repair go see for yourself why the Red Sign glows and has been for years. Thank you again from my family to yours.

Service is provided by a friendly and efficient staff from the front desk to the mechanics doing the work. This year is my first time dealing with Big -O and I will continue to do so.

Brett was very helpful and informative.

Great and courteous service, this is the place for me to go to for tires

I was pleasantly surprised with my visit here on 11/16/19. All the basic work on my car is typically done by my stepdad but after an accident back in January my alignment was off. I called around noon to get an estimate and the guy (I'm sorry I forget his name) was very nice, told me the alignment would be 79$ for all 4 tires (cheaper than les Schwab which told me 109$) and then he kindly let me know I might find a coupon on their website (which I did, 20$ off). I told him thank you and that I would probably be in shortly then and he said great see you soon. It looked busy when I got there around 1 and was worried if they would have time since they close at 4 on saturdays. The guy at the counter assured me they would have time, gave me a time estimate (about an hour to get it in, then 15-30minutes to get it done) and the timing was almost exactly what they said. They honored the coupon even though it only said Denver and CoS locations and so I only paid $66 to get all 4 tires aligned. Great service, great people, and the lobby was nice and comfy!

A couple of days ago, my wife and I were ready to travel the 900+ miles home from Colorado to Minnesota and started driving and our low tire pressure light came on. Stopped at a gas station and tried pumping it up and it didn't hold the pressure and then I found a sharp metal object buried in the tread. Asked where a good tire shop would be and they said BigOTires in Fountain. So we drove over and they were super friendly at the counter and when the service guy came out to inspect the tire. They said they could patch it, so I gave them the keys and we went into their customer service lounge and enjoyed coffee and TV. Used the bathroom (super surprised at the cleanliness. Anyway, after about 10 - 15 minutes, Joshua (the counter guy) came in with the keys and invoice and I looked at the invoice and it said $0.00. Couldn't believe it... friendly service... fast service... good service... and FREE TOO?!?! We drove home, happy and confident. Thanks to Joshua and the crew at BigOTires for helping us on our way!! Would highly recommend them.

Excellent service. Quickly completed the job that I needed done

I have used Big O Tires for years. This experience was different only in that I went during a time of day when they weren't packed with customers. I have always received friendly and professional service from this store (which is why I always go back) . This time however, my service was quicker just because of the time of day I happened to visit.

Everyone was very polite and willing to answer all my questions. The tires I purchased weren't in stock but local enough to be picked up which was great! I will definitely return for my next tire purchase.

Got us in quickly, keep us informed on the progress of are vehicle

Jeff & Zach, we're very helpful & got me out the door like they promised!! All the workers you ran into always had a smile and greeted with a hello or just a head nod! Will recommend Big O at least Fountain Store to anyone

Great service: They did good work as they always do on my vehicles.

Jake was very helpful and very knowledgable. He took his time explaining my different options and also helped me with finance options. I walked away knowing I was in good hands.

Came in to change out snow tires and perform coolant flush. Dylan inform me about a bogo free flush promo. Received a free brake flush. Great!

Great job. Thank you