Big O Tires

My 2001 Ford Escape had over 191,000 miles on it so I suspected there might be complications on its repair. The service team at this location (Chase, Tim and Casey) responded to my concerns when I needed to bring my vehicle back and promptly resolved the concerns. In the service business, sometimes things do not turn out as planned, unexpected issues can and do happen. What I find important here is what the service provider/team does to recover in a way that is effective and fair for the customer. This Big O service team showed me their technical excellence, professionalism and dedication to their customers, which is not always easy to find. Well done Big O service team!

Customer service and service was well beyond expectations....

Have been going there for 8 yrs and always receive excellent service.

Josh checked me in and was very polite. They did my brake inspection then quoted me for what my car needed and gave suggestions based on my mileage. No one ever tried to force me to purchase anything but instead educated me and let me make my own decision. Bob gave me a ride home while my car was being worked on and that was very much appreciated. Thanks again guys. I’ll be back.

Casey truly goes all out for his customers, I felt like I was buying tires from and old friend.

Fast and friendly

Big O offered great customer service experience.

Employee friendliness, quality service

Tim did excellent job in servicing our needs.

The entire staff here go the extra mile to take great care of our vehicles and our family. We appreciate everyone here! Great communication and problem solving!

Dropped off at 8:00 am and new tires & alignment done by noon.

They experience was so easy I know nothing about car Maintenance and these fellas answered all my questions and explained everything to my understanding

Gizmo and crew are awesome, knowledgeable and a pleasure to do business with

Fast friendly

Excellent Service: Very happy with the job they did recommending and replacing my SUV tires.

Didn’t have an appointment but they got me in for purchasing 4 new tires within 2 hours for completion. They drove me home and picked me up after job was done. Excellent service

Tim ensured my tires would be in by noon, and they were early!Service at BIG-O O has always been great andthat's why I keep coming back

Tire had a screw in it and this location was able to repair it on the spot immediately, no appointment needed.

Have purchased numerous sets of tires and had service at this shop on at least 7 different vehicles over the years and have always been happy with the service. I have worked with Tim a few times and he is always a big help.

The dude at the counter was super nice. Communicated the price well, got me in without an appointment very quickly. 10/10 stars.