Big O Tires

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They did a great job. They missed checking the spare but did take care of it prior to me leaving.

Very friendly front of store staff. Although the store was very busy, the staff was attentive and for me into the schedule for the day.

I was educated about tired for my Prius. I appreciated the information the manager offered.

Very good service.

The team is always very communicative and helpful in explaining what options are available/recommended. Every time I've brought my vehicle in I've received excellent customer service - often above and beyond what I've experienced at other local auto service businesses.

They were very busy and I'm glad they could squeeze me in

Levi and Andre were professional and friendly, they got me back on the road within 1 hour. I’ll definitely be shopping here again. Great job!

Been using Big O location on mason for almost 7 years and always have a fantastic experience. I will say one of the guys I believe who is a manager (white slicked back hair) is rude and condescending when he speaks to customers though. Do not like interacting with him and try to avoid him at all costs.

I experienced non repairable tire damage. I needed a quick turn around because of pending travel. Cash was able to order a replacement tire as well as a new spare and get them mounted and balanced so I could take my trip. Great work!

Always great service. Had my car in and out within the hour!

It was quick and easy

Justin Reed was awesome very experienced,sweet and greeted me back to my car understood everything I needed and more was very polite along with Dave,and the rest of the crew thank you guys I'll definitely be back again!!!

Got a quote for tires and service online for $870.00. When it was time to pay the total was $1000.00. The tire price online was different than the stores price. They made it right and charged me for the online price. So fix your online pricing to reflect the actual store price.

The people at the South Mason store, we're just the opposite of those on North College. People on South Mason more courteous and Johnny on the spot! Windshield wipers I needed replace for $7 less then the quote I got on North College. I would recommend these folks to anyone!

I called for a tire rotation and they said come on down and they got me right in. I also purchased a battery, the Big O location on Timberline said they couldn’t get me in until Friday. The S Mason location has always got me right in even when just repairing a flat. John Fischer is always very friendly and professional. I will be returning to this location the next time I need parts or service. Great job to the entire staff at S Mason! Big O should be very proud of this location! I highly recommend them for anyone in need of automotive parts, tires, or service!!!

Justin Reed was Knowledgeable and polite. Very friendly as well

I spoke with Levi and Jon F. and it was one of my best service interactions I have ever had at a repair shop

I had a slow leak on my front driver side. I was immediately greeted. Found right away, there was, indeed a small nail in it. I was told it would take a few hours. But it was pulled in and taken care of immediately. I was out of there within 15 minutes. Thank you!

I went in for a warranty issue, my tires were rated for 3 years and 60 miles. I had a flat and thought my tires were worn down and needed new after 2 years 3 months a d 25k mileage. Levi measured and showed 7/32 which is acceptable. My flat was a puncture and they replaced the tire with a brand new tire under warranty. Everyone was very helpful and informative, I was very happy with the service.