Big O Tires

The staff were friendly, timely and helpful. I did have one significant complaint. I was getting 4 new tires mounted and one tire was left with only 10 lbs of pressure in it. My TPMS system let me know I had a flat. I checked it with a gauge and filled it up with a compressor at home and it seems fine now. It was the end of the day so I get it.

The service I received was timely and the employees were polite and informative.

The oil change went fine, a bit pricey. Left the shop only to learn the oil change reminder had not been reset. Went back to get it reset.

Shop rate is over priced.

I went to this store because they are the closest Big O to my home. I won't be going back. I requested a grease job/oil change, tire rotation and read some codes. They didn't do the tire rotation and refused to read the codes. They were more interested in trying to sell me parts that are not needed. I felt they were trying to take advantage of a senior citizen.

Super staff, speedy service

I took my wife's Lincoln SUV to switch tires to winter tires. They destroyed one wheel and have refused to make reparations. This happened in November 2019 and have not returned my calls or responded to my many visits to speak with the manager. Additionally, we found out that a year earlier we bought a new tire due to a flat and was replaced with the wrong size tire. That time they did replace it months later but it is beyond me how a tire place can do this! I got tired of trying to follow up to repaint my wife's wheel. We had been taking our 3 vehicles there for 2 years, but won't return after these incidents.

Very friendly staff. Job took a bit longer than anticipated but overall good experience.

I went in for new tires and an oil change. Although the service techs/management were very nice to me, they were talking loudly and rudely about the other techs, and about some customers. I was one of the first customers there, and it took 6 hours (1 hour to have my new tires delivered)! The customer service tech/manager told me I needed a new air filter, and some other things (serpentine belt,etc ). I agreed to the air filter, knowing I would replace the serpentine belt in a week. I just wanted to get out of there and back to work. This week, I changed out the serpentine belt to find that my air filter doesn't look new at all! In fact, it looked like it hadn't even been replaced! Not going back to that store again.

The only compliant I have is that I requested my new set of tires e filled with nitrogen and they were not.

I went to this location for a simple change feom my regular yures to snow tires. I had an appointment at 4pm. My vehicle was not even taken back to get started til after 5:30pm and this is after I asked why. If i hadnt said anything, it would probably have been completely skipped over. I ended up waiting 2 hours and 45 minutes for a tire change. I was at the location until 6:45 pm with my 5 year old. Everyone else got their vehicles completed and I was the last one there. As I got my vehicle back, i noticed that my other tires were not there. That is when the employee proceeded to tell me that he had thrown them away. Without even discussing this with me! I requested them back. Which then took additional time. I have not had an experience like this before at this location and was extremely disappointed in the level of care that was given. Only one associate was truly helpful and that was the associate that i spoke with at 5:30 pm about my car not even being started yet.

The staff was very friendly and went out of their way to fix my Jeep in the fastest, most cost effective manner. They called throughout the day to give updates and generally worked very quickly. The one and only complaint I have is that there was some additional damage that went undetected in my first visit. Thus, I had to bring my Jeep back the next day after hearing a whirring noise. But, they quickly took care of that as well.

I took our Altima in for an oil/filter change, tire rotation and suspected air leak in one of the tires. Appointment was at 2 PM and scheduled to take about 1.5 hoursWe showed up at 5:30 the car was still on the rack. Service was finally finished about 5:45When my wife drove home she noticed grease and dirt on the steering wheel, window, door and hoodThe next morning the garage floor had multiple oil stains from dripping oilAlso, the front drivers side tire had been inflated to 60psi!

Got my oil changed and tires rotated. Fantastic friendly staff.

I don't usually write reviews at all but I wanted to just give peeps a heads up on the "Big O" experience. I had a pretty easy job, I just needed 2 tires put on, that I had brought in myself. The gentlemen up front told me it would be about an hour total. This made it perfect for me to get back to work and go get my daughter. About 40 minutes went by and my car still wasn't in the shop. I was about to go ask the front desk how much longer they thought it could be due to my schedule, but a gentleman right before me had walked up and was very angry. He yelled at the front desk about how much longer his truck was going to be cause the gentleman had told him the same thing he told me, about an hour. The one older gentleman at the front desk went back to check on the vehicle, came back out with this response, "I'm terribly sorry sir, I made a mistake on the time, it's going to be about another 45 minutes," on top of what he has already been waiting. Meanwhile there is another guy behind the counter who is a little heavier set, had glasses and a scruffy beard, who had been on his cell phone talking about complete non sense that had nothing to do with the services they provide there. Meanwhile a bunch of us waiting around waiting for our stuff to get done. He got another call in, and well on the phone with a customer, tells the other gentleman what he wants from McDonalds, well on the phone with a customer still. Then a young girl came in and he immediately helped her and then was basically flirting with her the whole time I was there and not helping people out AT ALL. I work in customer service and I get it, sometimes you can only do so much, this guy wasn't doing SHIT. I had to order an Uber cause I had places to be and then about 5 minutes after I ordered an Uber, a young gentleman came out of the back and said, "don't worry man, I'll have you in and out." And he did.I wish I would have got his name but I didn't, and he was by far the best worker there. I'm not trying to be a turd, I am just saying that there needed to be a manger there that wants to get business done. The atmosphere of that place was garbage and the peoples expression on their face was a clear sign of that. It wasn't just me or the guy that yelled at the desk, it was EVERYONE there. Thank you to the young man who put my tires on for me, he was fast and efficient. The one good thing about this place. The install price was the best around, $8.00 a tire. Not worth the service for me though.

Scheduled an oil change and they got right on it. Genuinely friendly service.

I had an appt. For my new tire to get put on, alignment, tire rotation and an oil change. Canceled oil change when I arrived since a coupon was supposed to be provided yet it was still $40. I waited 3 hours to only get my new tire as a service. Had to wait another 20 mins since my tires weren't rotated and still unsure if alignment was completed. This was absolutely unacceptable way to treat a customer. If appt was made, wasted my time and still didn't complete the job...why would anyone use your location for services Not to mention oil/black was all over my carpet and placemat in vehicle.

Tire rotation no big deal. Staff made some comments about young female customer that was inapproritae. Need to train them on etiquette.

i was given a price on the phone for my oil change. I scheduled the appointment. At the desk in store I was told my price again. At checkout the price was changed for no reason, for the services already scheduled, and discussed, and no other additional services were completed.

Josh did a nice job of getting new tires from another store and getting me out in a reasonable amount of time.