Big O Tires

Over 2 hours to get new snow tires. Service tech did not put my other tires in my car! Tech broke one of my TPMs. Had to come back on Saturday morning and had to wait over 2 hours to get the right TPM replacement.

I was preparing to go skiing when my tire pressure gauge reminded me to check the pressure in my tires. I discovered a screw in the back tire. Having purchased my tires at Big O, I drove in, and since they were not super-busy, they were able to repair my tire, and in addition, checked fluids in my car. I was on my way to skiing within the hour. Thanks!

It shouldn't take 2.5 hours to get new tires installed when an appt. is made at 8 am on a saturday...

I have 20 year history with big o . The guys have always taken care of my needs, l will be back,

I came for my appointment at noon (Sat 10/7) and returned an hour later (they said it would take an hour) only to find they hadn't even started yet. Had to wait an additional hour. Upon returning it was unclear to me that the tire pressure sensors in the tires in my trunk might trigger a malfunction of the sensors (my car thinking I had flat tires because 3 of the 7...one sensor ordered was the wrong year so one was missing...said 0 pressure essentially), thus I returned to the shop another time. I took all the tires out of my car, sensors still not registering and now the front left tire continues to lose air as I check my tire pressure the old fashioned way. I've had to fill up 2x already because of a slow leak. Unfortunately, my appointment was on a Saturday and BigO isn't open Sunday. I got the tires on over the weekend in preparation for the snow today, wishing at this point that I hadn't. I'll have to return a 4th time to get this slow leak (in my brand new tires) taken care of and a 5th time to pick up the proper sensor that was reordered. This has been incredibly frustrating as a consumer with the expectation that the job would be done right the first time. I will say throughout this process, Dustin, so far, has been incredibly helpful and displayed excellent customer service. All of this was out of his control and he was very patient in helping me. I'll have to go to a different BigO today for the slow leak in the front left because I won't make it back to Golden before the store closes.

Troy and Tony were extremely professional and offered a tremendous value over the local competition. They were very flexible with me regarding time and even shuttled me back and forth to my other vehicle up the street. Bravo!

I have come here 5 years I love Big O great tires great prices but the last 2 times I have come once they broke my rim have now replaced it this time I was leaving for ride trip they were asked to check my pressure we rode 370 miles noticed low tires all four were 18! My pressure is supposed to be 29-30!

I was greeted warmly, serviced quickly and on my way!

Overall, the service was good. They did leave our radiator cap loose, causing fluid loss and engine heat concern. Had to refill radiator.

The employee's of this Golden, CO store go way beyond the normal expectations for tire stores. They are knowledgeable about suspension, alignment and core automotive mechanics.

No reminder for next service and not even sure they applied the discount ... at least is not clear in the invoice... too busy to check and call back for this... just not going back

I came into the shop to purchase two new tires for my Mazda 6. They were helpful in suggesting the proper tire and explaining the benefits of each tire. The service was quick and the tires were installed quickly. During the service the service tech inspected my vehicle and discovered that I needed a transmission service very badly. This discovery saved my vehicle's transmission, saving me thousands of dollars.

I was advised by Brett that my drive shaft had play and could fail at any moment. The quote to repair all 3 joints was 785.00. I got a second opinion from a reputable shop which inspected the truck and quoted 325.00. Also stating the fix wouldn't be needed for some time.

I had some bad experiences with Big-O tire stores in the past (grumpy staff and poor service) so I've been going to Discount Tire for the past 10 years. However, I decided to give Big-O another chance. Every employee at the Golden location went above and beyond to provide great service. I will come back again. You've got a great team at this location. Please tell them to keep up the great work!

I got a oil change and the technician forgot to reset the sensor and now my car keeps telling me I need a oil change. Extremely frustrating during the holidays when I have no time to get this fixed. Should have been part of the service.

Big "O" has been my choice from my first introduction to them and their service. I would not go to another store. They are helpful, have the best tires, can't beat the service, and are more than willing to bend over backwards to help solve the problem no matter whose fault it may be. Even in the worst of times, I have been totally satisfied with your service.

Could have had more product comparison as I got different tires than I planned, timing was not good as "!delivery truck was late"� causing me to be 2 hours behind plan

Very pleased, excellent customer service and quickly done

Good - The warranty was honored even though there was still 1,000 miles left on the tires. This store helped in getting me that before the snows came. Bad - I was not called when the work was done as promised and was late to work. The writing on the tire was not not cleaned off. Not a big deal, but should have been done. Ugly - The Big O brand tires lasted less than 1/2 of the warranty with regular rotations. This is a Big O tire quality issue, and not the fault of the store. Also, Big O does not price match when buying tires with a warranty credit. I lost about $40 due to that policy.

Austin and Kelsea are rockstars and deserve raises