Big O Tires

I had to order two new snow tires. The person who helped me checked my records and had the tires brought to the store in time for my appointment. Except the tires were not the right size. And I waited for two hours before they realized the tires were the wrong size. I came back two days later and everything was resolved but I was pretty irritated that I had wasted my whole morning in the waiting room. And that they tried to pass the mistake off on my husband. Mistakes happen, but they should have compensated me at least a little for my wasted morning. We will probably go somewhere else next time.

The service at Big O Golden is always excellent.

It took all day to get new tires put on my truck. They did replace my air sensor for free. However, within 36 hours after I got my truck back, the air sensor light went on and will not turn off. Also, driving seems wobble. I will be making an appointment for them to double check things.

Great service!

Went to pick up my car, and the doors were left unlocked and the sun roof was left open. I picked up my car on Monday,and they completed it on Saturday, which made me feel like the security of my property was not a concern of theirs. Also, my vehicle was parked not in their lot at the time I picked it up, but at the parts store next to their store.

Dustin researched the best option for 21"� Snow Tires on our Porsche Cayenne Turbo and informed us about the nuance differences between the Yokohama and Pirelli options. Dustin found the Pirelli tires at another Big O and had them rushed over within 24 hours, and scheduled us up as snow was in the immediate forecast. Discount Tire couldn't get them for 7-10 days and called me back 3 hours after Dustin had already taken our deposit over the phone. I was quoted 2-4 hours for the service (4 if I needed an alignment), so I dropped and Ubered to a dr. appointment. They installed the tires and called me in 1.5 hours, I approved the alignment service and grabbed a quick bite to eat and then Ubered back and they were done when I got there. They had a nice alignment print out that showed me how off my alignment was (from my dealer in May when I bought new summer tires). The winter tires and alignment feel better than the summer tires and they grip and hug the Canyon roads nicely! Thanks team Big O, I'll buy all my tires here in the future!

If you'd like an honest review of your business or service, I would suggest you solicit comments in a way that can't be linked to a person. From a customer's perspective, I don't know who on your staff receives your reviews or who will service my vehicle on my next visit.

Did a good job on the work and were accurate on the cost of work.Adjusted price for miscommunication on when work would be completed.

I had a flat tire, so went to Big O for replacement as my tires are currently under warranty. They found about $1000 of brake work that needed to be done, which wasn't a problem. My issue rested in our request for them to replace the spare tire (multiple times) and them failing to do so, and on our request for them to fix the low pressure light that has been on - which they failed to do as well. I realize that the work on the brakes was necessary (or at least I hope so given the amount it cost), but it is poor customer service to not do as small a thing as replace the spare tire under the car. Also - I am at risk as a driver having a faulty low-pressure light. So now, I am left having to make ANOTHER appointment to bring my car in to have the low-pressure light fixed and I have the added inconvenience of having to replace my spare tire under the car. Things that would not be a big deal if I didn't have to pay Big O $1000 for work and shouldn't have been hard to address while my car was in the shop.

I worked with Dustin on getting a new set of tires that fit my Subaru Crosstrek. He was quite knowledgeable and helped me weigh the pros and cons of each brand/type I was considering. Great experience.

When I came to pick up my car the mechanics had left a piece of my car dangling from the bottom which had been attached when I dropped it off. When I inquired about it and they inspected it, they said they accidentally broke off some connecting piece and the only way to fix it would be to completely remove it, which would be a lengthy process which I didn't have time for. There was no offered apology or compensation.

As usual, patient, timely and thorough. I'll keep coming back.

I got an oil change, tire repair, rotation and balance. Car is fine and Dustin was very helpful

Kudos to the young men you have at this facility. Brett and Adam have been super customer friendly and are true professionals.

Sorry, Keith but I am not happy with the 2nd tire balancing I have received in just one week. I was in last week to have the winter tires already on their wheels put on and my first trip on C470 indicated that the tires were not properly balanced as there was a lot of vibration at 70 MPH. So I called to have this fixed and was able to get in the next day. Unfortunately it did not get fixed the second time...still a lot of vibrating again at 70 MPH so I will have to take it somewhere else to have this fixed. I do like the friendliness of your staff and the convenience of your location.

We came in at closing time, still took care of us, husband asked if they could clean our brakes as they were smoking coming down a big mountain. As it turned out, it was a good thing we stopped. Made an appointment and we are sitting here waiting for them to finish up. Polite, friendly, and a big thumbs up to Tony Martinez. Awesome young man.

The first guy I talked to over the phone Dustin was excellent he gave me very good service over the phone and in person he helped me save money by going through your company- HOWEVER the they guy that first approached me in the store before I finally asked to speak to Dustin was very short didn't really seem willing to help and that's why I ended up asking for Dustin. You guys accommodated my needs very well overall but I did notice after bringing my car to your company my driver door has an issue with opening and closing now. The top scores I gave was really how well Dustin helped me to get money saved and quickly

I had a great experience at this big O!

This was just a oil change. In the past I have brought my vehicles here for oil changes. I have also bought a few set of tires from you for my cars. I've been happy in the past with my experiences. I do think that for tires you are very good shop. However, for oil changes this will probably be my last trip. The oil change is as expensive as an oil change with the dealership. It took almost two hours to complete ( I did have an appointment). Also, it states that they fill and top off liquids. The windshield washer fluid and some coolent was not topped off (not sure of what other fluids are supposed to be included). If I'm going to pay dealer rates I want the service to meet or exceed the experience and service I get at the dealership. Like I said, I will come back for tires as that is where I think your expertise is. Thanks for opportunity to leave feedback.

The people were great. The service was great and they did everything they said they would do. Fairly comfortable waiting area. The only drawback I had was that I waited almost 3 hours for an oil change. Maybe they were short handed that day. I'll see next time. I would recommend them.