Big O Tires

When I arrived, two employees just shuffled papers around and stood at counter instead of helping me. Have been a customer for a while yet was charged $20 to fix a flat. That's ridiculous for a simple flat fix.

I had a nail in my tire and they got me right in and took great care of it. He even dropped my spare to add air!!! Now thats what i call excelent customer service. They have a customer for life!

I don't know who Jack is but it's not me and he must have given you the wrong info. I don't even know where you are located. I am in Northeastern VT. Jana Ferrie

Very efficient service. Appreciate honesty. Will definitely bring car back for future service.

Very poor service. Had us pick up our vehicle when it wasn't ready Sean the service manager was very rude to me and also talked bad about his employees when they were standing there

Dustin, Troy and company do a great job!

This was the most horrible experience I have ever had buying tires. There was oil spots on my fender. I was lied to about the amount of time my car was supposed to be done even when I had a appointment. The tire techs were rude. I'll never buy of use big o for anything. It was a waste of time and I was disrespected after I spent almost 1000$ on tires.

I was visiting the Golden area and had a flat tire. We use Big O in Longmont, so I took the flat to the Golden store.Then I received an urgent request from my granddaughter's school that she needed to be picked up due to illness. Your store bumped me ahead and I was on my way asap. I appreciated the great service with no charge. A special thanks to Adam who was very kind to an old lady!

OMG what a disaster this place is. Issues: 1- Said that the studs on the passenger side of the vehicle were all bad. Tried to sell me service for replacing them. 2 - Said that the vehicle could not be aligned. No real understanding of the vehicle on what needs to be done to align it. Told me it was impossible. Took the truck to the dealer and they went over it. What actually needed to be done was the replacement of 9 lug nuts. And the dealer aligned it for me. The people at this store don't seem to know anything.

I was pleasantly surprised at the speed with which my tire need was handled. The sales agent I worked with was very knowledgeable and provided me with relevant product options. I was out of there with my replacement tire very quickly--even on a snowy day when lots of people were requesting service.

I have a question for you. Do you instruct your employees to take advantage off all customers? Women only? Widows? I couldn't be angrier with how I was treated, insulting my intelligence! I had a mechanic re-evaluate the condition of my vehicle and was told that I did NOT require the repairs your employees told me that I required. I've been sure to let more than a dozen people know of your unprofessional and unethical business practices. Please take me off your Christmas Card list!

My particular transactions were not a "normal" Retail transaction. . . I was doing business with Big O for 2 different Clients. Tony, the Assistant Manager was VERY helpful in obtaining the proper Product and Information. . . The 2 or 3 different Associates that I interacted with were very pleasant and helpful! I even decided to make a 4 tires personal Purchase. (:-)

This review has more to do with the online appointment process and the store not really meeting the needs of the customer. I made an online appointment and received an email back confirming the appointment. I called the day before to make sure that everything would be in order. Very glad I called, the sales person had a different vehicle in for my appointment. I was then put on hold (15 minutes) when the manager returned he said I needed to pay a deposit of $150 to get my tires there. If I had not called they would not of had my tires at the store. He then emailed me a quote out. I asked about all of the other charges that they tack on (every shop does) if I could take some off. He said yes you can when you get here tomorrow. I arrived at 7:15 the next day and all went well. When it came time to check out the total was about $400.00 more than the original online quote. There was also some mail in rebates that were quoted online. I had the road hazard on the bill and I asked if they could be taken off and he said no that was part of the deal. I asked about the mail in rebate forms that I saw online and he gave me the form (I didn't look at it) and I was getting a bit frustrated at this point I paid the total invoice. He didn't even mention the fact that I had paid $150.00 the day before and the total would reflect that. I had to go back in to make sure that they took the deposit off the total. I left and when I got to my car the plastic was still on my seat and the steering wheel. Great that they protect the cars interior but shouldn't they remove this? I had to remove it myself. I couldn't find a close trash receptacle so I left it near the tire shop. I had to drive over an hour to get to this store and I did that because the online quote was so good. When I get home the mail in rebate had expired and was no good. I will never recommend or go o Big O tires again. They did a good job installing the tires.

The service at Big 0's is always spot on! My wife noticed the front end of her car would vibrate when driving between 60-65 mph.. I took it in to Big O's and they diagnosed the problem and serviced it immediately. Thank you Big 0's.

Oil change for $70 is crazy. I was told that the coupon that I had, after I had the work done, couldn't be used because I used synthetic oil. I wont be back.

I appreciated how you text when the car is done. I could sit at Starbucks and just wait which was really nice.

I went there on 10/13/14 to get tires. I didnt get the tires i wanted. And it took 5 hours to do the job.

The staff is always there to help and I appreciate their hard work.

I had to come in 3 separate times to get a simple tire balancing. My snow tires would create shaking in the steering. Making an appointment still required waiting over an hour 2 times, and the third needed several hours to include a road test. Finally, a tech took the time to carefully check the tire mounting (outside vs inside) on the balancing machine for a proper result, and then explain the problem.

I just had a flat on a trailer tire. They fixed in about 15 minutes and no charge. Thanks guys