Big O Tires

I purchased a set of tires for my Toyota Tacoma and requested an alignment. They installed the tires but told me the bushings on the steering were worn so they couldn't do an alignment without a nearly $400 repair. I refused because I had just had the truck fully inspected by a reputable dealer who found no such issue and knew they were trying to "up sell" me. Having trained as an auto-mechanic in the past I knew this is the typical approach. The next day I took the truck to another (reputable) alignment shop and they found no problems with the steering and completed the alignment.

Excellent service and outcome for the work performed.

I had new tires and rims shipped to me and brought them into Big O Tires in Golden to have installed, 1st thing when they installed the tires the technician actually drove my car out of the bay on a flat tire, I know the tires were supposed to already be filled with air and balanced, but one of the tires was missing a valve stem, I just think that when new tires are installed that at least they would check the air pressure or they would have noticed when the put the tires down on the ground that one was flat, they drove it all the way around the building like that. 2nd when they went to fix the problem, the kid was not knowledgeable about tires whatsoever. So he takes the tire off and it took a manager to come over to let him know what the problem, ok, that's fine, but when all was said and done, he now doesn't know how much air should go in the tire, the door said 33 PSI but he put in 38 PSI and then the tire sensor system comes on while I was driving home up into the mountains and now the car drives like crap. There was another young man in the bays yelling at the kid who was helping me and the other kid who was cleaning, when I say yelling he was cusing using the F word and the kid who was helping me came over and was so very polite and I said I am so sorry you are getting yelled, as soon the young man who was yelling noticed I was standing there, he came over and apologized to the kid and said he was sorry for yelling at him, I believe this was just for my benefit which I feel it was a crock. The young man has an anger issue and it showed with his employees that evening because it was almost 8pm. I get the stress level was probably high but at the end of the day the customer service with that young man was not there. He was a tall skinny guy and I think he wore glasses. Your assistant manager was very nice but I did not say anything to her at that point because I just wanted to get home. I ended up taking my car up the to Big O the next day (11/15/2018) and had them take the new tires off and put my old tires back on because I was afraid to drive anymore on them and I returned them to the MFG. All in all I don't think I will be going back to the Golden Big O tire shop, I have gone to Big O for years and have never had but a good experience until 11/14/2018. Thank you.

needed a new alternator and serpentine belt the replacement was quick and stress free the crew was very friendly and helpfull

I had bought 2 sets of tires, for my cars (charger and Durango) and set appointments to get it done for both of them, one was at 11:30am and the other one was at 12:30 pm, well I get that stuff happens and they can't always run on time but I was there since 11:30am and got out of there till about 5:30pm all my day and plans that I had for the day went out the window, the gentleman that was helping me seem like he didn't really knew what he was doing, I order 4 tires for the charger and he only got two and takes me back to the shop and asked me which of the 2 used tires I wanted to keep on the front which I was I bit confused, so I asked him I thought I order 4 tires not just two and he said he missed understood me and he thought I only wanted 2 for the back, and that he had to call another place to get them and that it was only going to take 45 min and 10 min to installed them, that was never the case, I didn't want to make a seen since the guy looked like he was having a rough day with a previous complaint on the same day, he apologized and said that he was going to give me a discount and coupons which I appreciate it but from being there all day, I would probably never comeback to that location, this is the second time I go to a Big O Tires on 2 different locations and both time the service it just sucks and it's horrible, most likely I would be canceling my account with you guys and just go somewhere else for now on.

Thank you!

I went in to get tires. That went well but I also paid for an air filter change and they never changed it. You lied and charged me and threw my old filter back in. Scam. Additionally I got my car back and some had spilled oil all over the front and side of my car and just left it. It took me an hour to scrub it off by hand since I couldn't do a simple car wash. Honestly, waste of time overall and didn't you guys didn't save me money. Disappoint and will never go back to your franchise again.

I had another appointment that interrupted their service, so they did the evaluation and then got the job done when I got back.

I purchased tires for my truck a year ago. A few days ago a large chunk of tread was found missing. The store warranted the one tire and due to tread depth said that I needed to replace all tires. This defective tire ended up costing me $700.00. Further, I drove to Iowa pulling a trailer the next day and thought the rear tires looked low. I ended up adding nearly 40 psi to rack rear tire that was supposed to be inflated to 75 psi as stated on the door tag.

Walked in and they provided speedy service to get me on my way.

I was told that I needed $1000 worth of work - new bushings. Thank goodness I got a 2nd opinion - DO NOT NEED THEM! Never go to this store!!!

to the Golden, CO store about 5:15PM with a flat. The tech determined that it was not repairable. They gave me warrantee credit for that tire and I bought a second tire to keep the axle balanced. They had them on my car and balanced and I was on my way by 6:00PM.

I came in for a oil change and a 5 tire rotation, was only given a 4 tire rotation, Only became aware of this because there was a mark on the spare, that's how I knew it was not rotated into the mix, brought this to their attention, after the jeep had been there for most of the day, they did get it right back in, but only to switch out the spare with the rear tire on passenger side, not a true 5 tire rotation, and once this was complete, it came out with grease pin marks on all 5 tires, RF, LF, etc, took me 30 min.s to scrub this off, what happened, was this spite that I caught them not rotating the spare like I asked, like I paid for? Seems like they purposely marked up the tires, what happened to customer service, and cleaning these marks off, very disappointed that they were not honest, and completing what I paid for, thank God I had marked the spare to make sure it was getting rotated, or I would have never known. After I left I have had drips under the Jeep, first antifreeze, and then Washer fluid, I guess they were so messy checking the fluids, as a courtesy, they topped them off ? either way it was so messy for 2 days I thought I had leaks. what a pain this place was. Sorry, you asked for the review, here it is.

You guys are always quick and professional. Thanks for squeezing in my appointment the other day.

I had my transmission flushed and they didn't put correct cap or something the attendant said they rigged it and in rush hour on Hampden and kipling on the Friday all my transmission fluid ran out smoking under hood a complete mess on my engine had to call tow truck missed 2 hours of work took a late call on my record then you all spent another 8 hours fixing it saying no damage to my car I don't believe , no one seemed to care and said good luck i owe more money for a battery then that was dead so i came in with a great running, clean car now dripping in transmission fliud, dead battery and a burn up transmission how would u feel about the service SUCKED and not even a discout for 3 days of hell .

Very friendly, was told the repair would take 1 hour. Received a SMS 45 min later. No charge. I will go back

I just want to start out and say until this last visit with Big O Tires I've had pretty good experiences with them. I've had new tires replaced and tires patched. This last visit I had inquired about an oil changed and proceeded to schedule an appointment and bring my vehicle in. I brought my vehicle in to be dropped off on 1/27/2018, invoice number 006237-63253. The lady at the counter took my keys and estimated it would take roughly no more then 2 hours. I left and while waiting she had called me and told me that I needed a new battery and that it had fail a test. So I proceeded to ask her how much that would cost along with the oil change and she explained that it would be around $250 dollars. I then had told her that I cannot afford that and she immediately told me that she could give me a discount to have it be more in my price range. So I went along and let them give me a new battery and oil change. I got the call to come back and pick up my vehicle and paid for my "services". About a month later my vehicle began to smell like burning oil and I took it to my local trusted mechanic. He explained to me that there wasn't a sticker in my window for a new oil change so he decided to give me a oil change, even though I had just got one from Big O Tire not even 2 months ago. My mechanic explain that whoever changed my oil didn't even dispose the old oil or put any new in, and had put in a too small of a oil filter so my vehicle was leaking oil. After hearing this I recently called my local Big O Tire where I had brought my vehicle in and explained my story and how I am extremely upset with the services I thought I had got. Troy had told me that he would look over the cameras and later call me back. Troy also told me that things like this happen all the time, he explained that he's had employees take lunch or switch shifts in between oil changes and never putting the oil back into the vehicle. As a customer thats an uneasy feeling knowing thats basically what just happened to me. He called me back and told me that the employee looked like they were doing what they were suppose to be doing on the job. I explained to Troy that wether or not the cameras showed the employee doing their job, clearly under the hood of my vehicle, looked at by my mechanic it was not done properly and my car was stinking because of the burning oil. I then asked Troy just for somewhat of a refund, and then decided to give me $40 dollars back to my credit card. Troy sent me a receipt for the refund but It's been almost a week and I have yet to see that money in my bank account. I am so disappointed in the customer service skills Troy has as a manager and honestly with the lady I had originally dealt with. Troy did nothing but try to argue with me like I had no clue what I was talking about, but in fact I did. I hope that by writing this comment that something gets done and I get a reply back or at very least my $40 dollars.

Great Guys, Great Work

I showed up at 7am to get an alignment done after a car hit me the night before. I asked the rep if it could be done by 9am, so that i could go to work. By 9:30 my car was not on the rack. The guy i talked to said they were getting a truck done that was there since saturday. So the guy I first talked to more then likely knew about that truck and lied to me that it could be done in time for me to go to work. Other wise i would have gone across the street. So because i missed a day of work because your employee wanted to lie to me about the time table just to get the job I will not be going back.

The past two times I've been to this location, the staff have been very friendly, knowledgable, and helpful