Big O Tires

When it takes almost 2hours for an oil change that's RIDICULOUS!!! This is not the 1st time but it WILL BE THE LAST. When you have an appointment it means NOTHING I have many friends that live in Golden and I have told them of this horrible experience. After 2hrs of waiting and they don't even put aoil change mileage sticker in the upper left of the window WOW!

I really appreciate Troy overall. Josh was great on this visit (I didn't deal with Troy this time). I like you folks so much I changed over from Firestone and Discount!

See original review below. Just had my tires replaced an an alignment check. The alignment was in spec and required no adjustment!! Big NO Tires! I have made the decision to cut my losses and go somewhere else before replacing my 60k tires that wore out at 26k primarily due to their over-inflating my tires. Primarily worn out down the middle and they tried to blame it all on alignment. I'm a quadriplegic so they are the only ones who have adjusted the pressure. Didn't warn me of abnormal wear 5k ago, don't record the tire wear stats in their system so it isn't traceable. Offered me a minor discount even though tire shops in the past have given me serious warranty mileage allowances when Michelins wore out prematurely. After I looked at the tires myself and noted the center wear pattern I called back and was promised a rework of the estimate and a call back - NOT!

Big O in Golden - friendly, pleasant people - excellent work - answers to questions - always reliable. Been going there four years or so. Troy, Dustin, Jimmy and all the other people we've gotten to know there are great representatives for your company. Thanks for creating a place where we can trust that they have our best interest in mind.

I would advise the owner to call me to explain the whole occurence.

Great service and fast!

Made an appointment last week. 5 min before my appointment they call and tell me the estimate they gave me is now double. No one else will install my own equipment. They had me order my own brakes and shocks because they couldn't find them. Common car in America. Have to return equipment now. Horrible customer experience.

Dropped my car off the night before and the job was completed on time.

Took my car in for oil change/service. Also asked them to run a check on some lights that came on on the dashboard. Car was in the shop for close to 5 hours, when I got there they told me what the lights were in how I can get it fixed. But they never completed the service, they didn't even do it. I spent $70 on a Uber to get around doing the things that I needed to do and came to pick up my vehicle that wasn't even touched. Terrible! Will not be back

I was headed out of town on a Monday morning, but one of my vehicle tires had a slow leak that I discovered late Saturday afternoon.I went to Big-O Tires for repair of the tire, and they cheerfully worked me in, so that I only had to wait about an hour.They repaired the tire in a short time at no charge, and I was on my way with a minimal delay.

They wasted over an hour trying to align my vehicle which they did not have the tools for and damaged the bolts in the process causing me expense and time to have corrected. The tire pressures were not checked before returning the vehicle causing the warning indicators to go off. Generally unprofessional.

I took the flat with a nail in it right at opening.It was repaired in about a half hour.Good service and attention.I've always used Big O for my tire needs and will continue to do so.

The service writer was very nice. The reason for the one star is because i was told my brakes needed replacement at $790.00. I took my vehicle over to the dealer immediately who inspected them and said nothing was wrong with them. Very disappointing experience at Big O.

Superb service!

You have a female tire changer that is dumb as a board.

Thank you to the gentleman that drove to Conifer to get tires for me at 4:30pm and have my car back to me by 5:30pm. Did I mention I called at 4pm? You can't beat that customer service!

I went there on 10/13/14 to get tires. I didnt get the tires i wanted. And it took 5 hours to do the job.

I smashed by front wheel into the curb about a month ago and was seriously considering getting rid of my 22 year old Volvo. I took it in for an estimate and then thought about it for a week. I was very happy with the repair work and it came in under what the quote was. When did that ever happen? I will continue to use Big O for my summer and winter tires and rotations. I had a CV joint replaced a couple of years ago, and have had no problems since. They have all the bases covered. Definitely recommend them for servicing my vehicles.

I had to come in 3 separate times to get a simple tire balancing. My snow tires would create shaking in the steering. Making an appointment still required waiting over an hour 2 times, and the third needed several hours to include a road test. Finally, a tech took the time to carefully check the tire mounting (outside vs inside) on the balancing machine for a proper result, and then explain the problem.

Great time at Big O!!! I went in with measurements that were weird and hard to find, they pulled it up, got it to the store, scheduled and Bam! 2 hours and whole lot less money than the other guys - 4 new tires to beef up my truck for the snow.