Big O Tires

It was 5:35 and I came in with a flat tire. The guy at the counter said they couldn't look at it because they were busy trying to get cars out that they worked on earlier before they closed at 6! You guys suck! It would have taken you 10 minutes to plug the tire that had a screw in it.

Kelsea is great to work with Troy excellent Mgr

Took a car for tires and alignment and they mounted the tires just fine, but due to rusting the bolts were seized and the car was unable to be aligned. Not Big O Tires fault, however when I went to get new tie rods the guys at the shop stated that the bolt was "glued" back together just recently. Major safety issues, if you break something at least inform the owner and not try and hide it. Things get old and rust, not your fault. But trying to "glue" a bolt back together could result in serious damage to the vehicle or owner. Not cool Big O Tires!

I needed a tire patched and they did it quickly and well, for free!

WORST customer service experience I've ever received. I've gone to Big O Tires in Broomfield for 8 years. They've been the most helpful team I've ever worked with. I just transferred to Golden and to my surprise, my tire was completely flat. Among the other tires shop en route I went to Big O because of my loyalty. A young gentleman helped me and was very unpleasant. When he came to look at the tire, he said "professionally speaking, you need 2 new tires and an alignment."� Well that's fine if that's what he thinks, however, is clearly marked as an AWD vehicle, measuring at 8/32, so what's 2 new tires going to do? Cause issues. The thing is, I don't need 2 new tires. I had one tire, which was clearly punctured. Also, I got serviced for an oil change 2 weeks ago at Big O and they said tires and alignment are fine. I take my car to the bay to get air, which is when one of the technicians discovered a nail which caused the leakage. Before this, I was unclear if it was a slow leak. Two technicians said, oh that's repairable. The jacked me up and that's when the initial guy; from the store front runs out saying; it's not repairable. I drove down the street and three of their technicians also confirmed it's easily repairable. I've had all my vehicles serviced at Big O for 8 years, from tires to btakes to regular maintenance. I'm an insurance agent and have used Big O as a referral for many years but I will never send one of my clients to this location. That guy was willing to let me drive on a flat, potentially cause a blow out and hurt myself, others or cause property damage just because I wouldn't buy 2 new tires for my AWD car that doesn't need new tires. I've never been so blantabtly disrespcted in my entire life. And I'm sad to know not every Big O gives the same kind of service. I will not be returning or referring to this location, EVER!

Excellent service and friendly staff.

My daughter had her snow tires changed out a few weeks ago and just had a flat. We couldn't take the tire off because two different lug nut sizes were on the tire and the tire wrench didn't some of the nuts. This store has chaged these tires multiple times. We were told by the store manager that technicians would not catch this. My concern is that nuts were mistakenly switched during the service. This is a safety issue. We were lucky that the flat occured at our house. Another part of this story, we eventually got the tire off by using a lug wrench from another vehicle in our house. I mentioned to the store manager store that my daughter had noticed a car of this same make (where we got the second wrench from) next to her car when she got service. I suggested he contact that owner in case they also have different sized lug nuts. From his response, I doubt this has been done.

Troy is great fast and on time. Definitely recommend to anyone in need of a new set of tires.

I purchased a set of tires for my Toyota Tacoma and requested an alignment. They installed the tires but told me the bushings on the steering were worn so they couldn't do an alignment without a nearly $400 repair. I refused because I had just had the truck fully inspected by a reputable dealer who found no such issue and knew they were trying to "up sell" me. Having trained as an auto-mechanic in the past I knew this is the typical approach. The next day I took the truck to another (reputable) alignment shop and they found no problems with the steering and completed the alignment.

I had a tire with a slow leak. Brought it in and it was fixed within an hour (had a nail in it) and was free of charge.Will definitely go back.

I had new tires and rims shipped to me and brought them into Big O Tires in Golden to have installed, 1st thing when they installed the tires the technician actually drove my car out of the bay on a flat tire, I know the tires were supposed to already be filled with air and balanced, but one of the tires was missing a valve stem, I just think that when new tires are installed that at least they would check the air pressure or they would have noticed when the put the tires down on the ground that one was flat, they drove it all the way around the building like that. 2nd when they went to fix the problem, the kid was not knowledgeable about tires whatsoever. So he takes the tire off and it took a manager to come over to let him know what the problem, ok, that's fine, but when all was said and done, he now doesn't know how much air should go in the tire, the door said 33 PSI but he put in 38 PSI and then the tire sensor system comes on while I was driving home up into the mountains and now the car drives like crap. There was another young man in the bays yelling at the kid who was helping me and the other kid who was cleaning, when I say yelling he was cusing using the F word and the kid who was helping me came over and was so very polite and I said I am so sorry you are getting yelled, as soon the young man who was yelling noticed I was standing there, he came over and apologized to the kid and said he was sorry for yelling at him, I believe this was just for my benefit which I feel it was a crock. The young man has an anger issue and it showed with his employees that evening because it was almost 8pm. I get the stress level was probably high but at the end of the day the customer service with that young man was not there. He was a tall skinny guy and I think he wore glasses. Your assistant manager was very nice but I did not say anything to her at that point because I just wanted to get home. I ended up taking my car up the to Big O the next day (11/15/2018) and had them take the new tires off and put my old tires back on because I was afraid to drive anymore on them and I returned them to the MFG. All in all I don't think I will be going back to the Golden Big O tire shop, I have gone to Big O for years and have never had but a good experience until 11/14/2018. Thank you.

I can always return to the store and they always do everything in their power to give me the best service .

It sat outside for 2 hours untouched

Troy, Dustin and the rest of the crew are a pleasure to work with. Troy scrambled to find my discontinued tire and to get it delivered to his store quickly. It's a very busy place, but they had me in and out super quickly...in spite of my changing schedule. Many thanks to all.

HORRILE COMPANY: called "Hazel" and was quoted on Tuesday for $800.67 for 4 tires. He told me that he had to order them from warehouse. On the following Monday I confirmed with "Vern" that the tires were physically there and he guaranteed me they had arrived and confirmed my appointment was for 10am the next day. 1 week AFTER ordering them! My husband then arrives at 10AM Tuesday and they told him the tires had NOT arrived and sent him home. I called NTB to find out how they visually saw them yesterday and they are a ghost today. "Hazel" confirmed they were there but said if my husband comes back he has to be patient because they have moved on to other appointments. WHAT?!?! So almost 3 hours later they give my husband a bill for $947.00 because they added additional charges!! When I called again "Hazel" said he only quoted the basic package and that my husband did not inform them that I already had a quote on file under my name! Hazel 1st told me he never quoted me then eventually found his quote under my name! THE APPOINTMENT WAS SCHEDULED UNDER MY NAME!!!!! The additional charges are all elective stuff I did not choose in my estimate! I will NEVER go back to these thieving people. What a horrible company!

Very courteous and professional customer service. They fixed my car tire that had a slow leak and I was surprised that they did not charge me for it. I will definitely be back for other car and tire repairs, oil change etc.

this is the second set of tires we've purchased from this store, and we will be back!

Worked with manager, good guy, knowledgeable. Honest assessment of front end repairs. Would recommend!