Big O Tires

I would advise the owner to call me to explain the whole occurence.

Kelsea is great to work with Troy excellent Mgr

Made an appointment last week. 5 min before my appointment they call and tell me the estimate they gave me is now double. No one else will install my own equipment. They had me order my own brakes and shocks because they couldn't find them. Common car in America. Have to return equipment now. Horrible customer experience.

I needed a tire patched and they did it quickly and well, for free!

Took my car in for oil change/service. Also asked them to run a check on some lights that came on on the dashboard. Car was in the shop for close to 5 hours, when I got there they told me what the lights were in how I can get it fixed. But they never completed the service, they didn't even do it. I spent $70 on a Uber to get around doing the things that I needed to do and came to pick up my vehicle that wasn't even touched. Terrible! Will not be back

Excellent service and friendly staff.

They wasted over an hour trying to align my vehicle which they did not have the tools for and damaged the bolts in the process causing me expense and time to have corrected. The tire pressures were not checked before returning the vehicle causing the warning indicators to go off. Generally unprofessional.

Troy is great fast and on time. Definitely recommend to anyone in need of a new set of tires.

The service writer was very nice. The reason for the one star is because i was told my brakes needed replacement at $790.00. I took my vehicle over to the dealer immediately who inspected them and said nothing was wrong with them. Very disappointing experience at Big O.

I had a tire with a slow leak. Brought it in and it was fixed within an hour (had a nail in it) and was free of charge.Will definitely go back.

You have a female tire changer that is dumb as a board.

I can always return to the store and they always do everything in their power to give me the best service .

It sat outside for 2 hours untouched

Troy, Dustin and the rest of the crew are a pleasure to work with. Troy scrambled to find my discontinued tire and to get it delivered to his store quickly. It's a very busy place, but they had me in and out super quickly...in spite of my changing schedule. Many thanks to all.

HORRILE COMPANY: called "Hazel" and was quoted on Tuesday for $800.67 for 4 tires. He told me that he had to order them from warehouse. On the following Monday I confirmed with "Vern" that the tires were physically there and he guaranteed me they had arrived and confirmed my appointment was for 10am the next day. 1 week AFTER ordering them! My husband then arrives at 10AM Tuesday and they told him the tires had NOT arrived and sent him home. I called NTB to find out how they visually saw them yesterday and they are a ghost today. "Hazel" confirmed they were there but said if my husband comes back he has to be patient because they have moved on to other appointments. WHAT?!?! So almost 3 hours later they give my husband a bill for $947.00 because they added additional charges!! When I called again "Hazel" said he only quoted the basic package and that my husband did not inform them that I already had a quote on file under my name! Hazel 1st told me he never quoted me then eventually found his quote under my name! THE APPOINTMENT WAS SCHEDULED UNDER MY NAME!!!!! The additional charges are all elective stuff I did not choose in my estimate! I will NEVER go back to these thieving people. What a horrible company!

Very courteous and professional customer service. They fixed my car tire that had a slow leak and I was surprised that they did not charge me for it. I will definitely be back for other car and tire repairs, oil change etc.

this is the second set of tires we've purchased from this store, and we will be back!

Worked with manager, good guy, knowledgeable. Honest assessment of front end repairs. Would recommend!