By Gary | 11/18/2019
Eli is a great manager there, he is always inform me of what needs to be done on my vehicles when I take them in for service.
By Rho P | 4/3/2023
Knowledgeable associates, quick turnaround, friendly service.
By anonymous | 11/8/2019
Amazing service from Chyna, Eli, and Brennan!
By Anonymous | 3/22/2023
My tire was slowly losing air. The technician determined it was a "bead leak" and fixed it at no charge.
By William | 11/4/2019
Fast service, fair prices. Very quick turnaround time for swapping in some winter tires and replacing front brake pads and rotors. This location operates very smoothly and are very communicative with their customers.
By Micaiah Harness | 3/8/2023
Always accommodate my special key situation
By Debby | 10/25/2019
Swapped out winter tires. Service was quick.
By ReadaBeada | 3/4/2023
Spoke with Kyle to ask pricing if tire to budget and schedule an appointment. I greeted Kyle upon arrival, introduced myself and he remembered our call. Kyle told me options of tires, showed me the tires while explaining the benefits of each product. Kyle came out explaining there was an alignment needed, once explained the options available. There was no pressure aka high sales pitch.
By Randy | 10/21/2019
I have been coming to this Big O for years. The staff are friendly and professional and the service is great!!! I will continue to do business with them!!!
By Jim M | 2/16/2023
They are friendly here and accommodating. Scheduling online is easy and I have been able in the past to get a service done quickly without an appointment.
By Tom | 10/14/2019
Always great, friendly service
By Pale in DC | 1/25/2023
Friendly staff, explained the problems well, and fair pricing.
By Jay | 10/9/2019
Always excellent service
By Greg B. | 1/16/2023
I had LED lights installed on my Jeep in California and the mechanic put them in upside down. I called Big O in a panic because I was leaving the Jeep with my daughter in Boulder and didn't want her driving around with the lights that way. Justin gave me a quick estimate and told me to come in right away. He stopped everything else he was doing and fixed the lights for me. Thank you!!!!! Almost forgot, the employee at the front desk, Alyssa, was also awesome.
By Nikki | 10/9/2019
I use to go to the same Firestone for 12 yrs and loved them. Something changed, new management and staff but it is not the same community feeling FS. I finally had enough when they failed to complete an appointment made oil change I made the day before within the quoted time because I was going out of town. When I questioned the customer service rep why do you quote drop-in customers oil changes w/in a 1 hr but I made an appt my car isn't ready and they've had it for 3 hrs. I was only met with an attitude as if I was making their job more difficult. Let me tell you this, it was not the first time. I asked for my car back. It was 5 pm on a Saturday I didn't think Big O Tires would take a walk-in oil change but you did and I was able to get to my parents' house. I've never gone back to FS.
By Scott | 12/27/2022
Called to swap some tires. Team was very professional and fit us in. Job was done in just a few hours.
By Jane | 9/27/2019
Such a friendly staff
By T.O | 12/3/2022
Jason was very friendly and explained every issue with car and answered any questions I had. The worked quickly and effectively to get my car fixed! I will come back to get my car fixed again, if needed.
By Mitchell | 9/24/2019
They treat me very very well.
By Roger M | 11/29/2022
Very friendly service. The job was completed quickly and on budget.