By Chris | 12/30/2019
Even with all the customers, and bad weather causing some delays with workforce arrival, the staff was able to provide the service I needed in a very reasonable amount of time.
By Dan | 1/9/2020
After discussing that the manufacturer requires fully synthetic oil and that the next oil change would be in 5000 miles, the reminder sticker placed in the car states the change will be due in 3000 miles. This should be updated in the system.
By anonymous | 10/29/2019
Good Job with tires. No winter wiper blades.
By Rod | 12/31/2019
Dan was great! He found a way to get me in in a full afternoon and fixed the tire problem no charge! I have always been pleased with the service from this team over the years
By anonymous | 10/21/2019
Work was done to my satisfaction and promptly
By Allan | 12/31/2019
Daniel was very informative and easy to talk to. He kept the car 45 min after they closed to finish the work to get our car back to us that day. We had a great experience!
By Tamara | 10/14/2019
Great service, just need to remind them to "relearn" the tire rotations and pressure. Other than that I have received great service.
By Chris Schoen | 12/31/2019
Daniel was awesome! Fantastic service and customer support!
By Andrew Peeples | 10/11/2019
Your website says Big O offers a 10% military discount. However when I asked I was denied any discount in the store. It's like you hate military
By Robert | 12/30/2019
Good Products & Great People! Stephen is the Best!
By Rob | 9/6/2019
Very friendly service and are willing to help with the smallest of issues without nickel and filing. They are building relationships.
By anonymous | 12/26/2019
Great service & communication
By Chuck | 9/6/2019
There was a younger man working the counter Sunday - I didn't catch his name - he was exceptionally friendly and helpful. We were a walk-in but he assured us that we would get service as soon as a bay opened. He was true to his word and our vehicle was ready a couple hours later. Thanks to all for your help.
By anonymous | 12/13/2019
Big O Castle Pines were efficient and honored an excellent rate for my service.
By Glory | 9/6/2019
I had been quoted in the past but didn't check the cost when I dropped my van off, however Steven didn't point out the cost either. My husband and I have been bringing in our cars to this location for years. The staff has been very friendly, helpful, knowledgeable and kind every time we have been in.
By Jim | 12/9/2019
Excellent.
By Brian | 9/6/2019
I tried to bring my car in twice for an oil change. First time told they may be able to get me in at noon, I tell the rep I'll be back then... I bring my car back at 1120am (early)to drop it off and I am told I lost my slot. But if I leave it, I can get my car back by 3, 4 or maybe 5pm? 2 hrs later my wife drops by to have her breaks fixed with no appoint and gets in right away. I realize Oil changes are not big $, but I get all my work done there and my tires. I very rarely get weekdays off, this was kinda a bummer experience...still got my MAINT REQD light flashing at me.
By Pattie | 11/25/2019
Very Friendly and knowledgeable!! I love Big O - I give them all my business and so close to home!!!
By Ernest | 9/6/2019
We sincerely appreciate the professional & integrity of the mechanics & supervisors at this facility. When they found that my timer belt didn't need replacement, the supervisor informed me of this situation & advised me that this repair was unnecessary, saving me about $400. Thank you
By Bill Hodges | 11/25/2019
Daniel was proactive in getting our car serviced with a new battery.