Big O Tires

Air Conditioner was not working.They found the issue and completed the fix quickly and at a reasonable price.My air conditioner is blowing cold air once again

Customer Service was above and beyond. Had a family emergency that led to a hospitalization and they were able to work around my needs. Was certainly going to understand if they would have to push my appointment back but the fact you guys were able to work around what was going on and then to get the job done as quickly as you did was amazing. I cannot tell you enough how much I appreciate your willingness to go above and beyond in working with me. Customer Service was outstanding!!

Stephen Graham was Outstanding with the Help & Explanation of the problems! Great Employee!!

The online appointment had not gone through (which I should have realized when I did not receive a confirmation). Steve at the store accommodated me and serviced my car not long after the appointment time I had failed to set.

Fred was very good, and helped a lot!

They have always been great to us.

I had the same service performed about a month ago but I was charged more this time! Why? I didn't use a coupon or do anything different!

Stephen Graham and Thomas Manner were excellent finding the hole in my tire and patching it quickly before they closed on a Sunday to get me back on the road. Thank you Stephen and Thomas

Tony is the reason we keep coming back .......... Please make him the manager Had issues with other service people there Tony made things right

Love you guys. I always bring my vehicles here for oil change and tires. Employees are great!

I am a regular customer and have been happy with their staff. Took my suburban and they quickly identified it as battery replacement issue and I actually pruchased a new one even though I could have been better off taking it to the palce I bough the old battery from 3 years ago (potentially still had prorated warranty). The primary reason for that was their service representatives have beenn good to work it. What happened next was a little surpursing to me.The speedometer stopped working (the customer service rep mentioned it to me) but was working before I took the car there. They said they need to keep it overnight and do diagnostics. They called me next day saying that I need a new instrumental panel and I need to take this to a dealer. I have no idea what diagnostics they did but once I left their place with my suburban and drove 300 meters, the speedometer started working. I am happy that the speedometer started working, but am questioning their diagnostic capability and the corresponding ~$45 charge..

I highly recommend this location, as they provide excellent customer service and all repairs are performed with integrity and in a timely manner. Thank you Ross and Steve for the excellent customer service! You always go above and beyond!

After taking my Tacoma there for several years, the last oil change I was charged extra because apparently, my truck takes more oil.And a half quart of oil is $5 plus tax.Probably will find another shop for oil changes.

Excellent attitude and helpful service.

1. Purchased new front tires for my wife's 330i, Very Good 2. Bolt on Swap Snow Tires (4) for X5, POOR as they NEVER checked the tire pressure which was low so I was forced to deal with this issue.

Staff is very helpful and informative.

Tires were rotated, and alignment was done. Had to bring my car back because it was vibrating while on I-25. They balanced the tires, which should have been done while rotating the tires. Also oil change was done, but no recommendation for replacing air filter and wipers. When I brought it back for the balancing of my tires, they recommend air filter and wiper blades? I was told a temp guy is the one who did the oil change, and when dealing with people you will always have human errors. There's room for improvement.

Quick change out to my winter tires. Nice job

I had an appointment but for it to take an hour and 15 min for an oil change seems long......

These guys are honest and trustworthy. I would not go anywhere else but Castle Pines Big O. Great service and great employees!