Big O Tires

Brought my car in for nails in my tires. Was told at least one of my tires could not be patched and was only suggested by the associate to get new tires. He did not however inform me that I had tire protection. So instead of buying new tires that day I asked for them to fill the tires. I was not made aware that they must have pulled the nails out of my tire until the next morning when my tire blew on the highway. The entire issue could have been avoided if the associate had just checked on if I had tire protection.

I purchased new tires for my Mazda CX-5 and also changed from winter to summer tires on my other car, a Hyundai Sonata. Both services were done with high quality and in the timeframe promised. I took the recommended tires, the Michelin, and am extremely happy with the choice. They are good people to do business with.

I paid for an oil change that advertised Free Top Off Service. My check oil message came on in my car so I brought my car in for an oil change. You were fully booked so I asked for a top off until I could bring it back in. I was told you were not allowed to do that anymore. So basically you sold me something under false advertising. "Free Top Off Service" is still on your website so I suggest if you are not going to honor it, take it down!!! Been going to this location since you opened. Nice Loyalty!!!

Big O in Castle Pines is always reliable..gets you in and out...had to get rear brakes done....no one wants to have car troubles or expenses..but they make it easier than most..thanks!!!

Over 100% mark up on the parts needed for a brake job on my truck! They have got the last of my money! Service writer never contacted me with an estimate! Personally I will travel Twice as far to do business with another shop! This store has seen the last of me! 769$ for a set of pads and rotors and an oil change?!?!? Never Again!

Thanx again guys! You are the best!

Frustrating: After being told that I don't need an appt. for tire rotation (which I would have done if it was recommended), I'm told it's a 2 hour wait and their "Express" bay is for tire installation, which is all backed up...not "express," needless to say.Even drove out of my way to get there today and didn't get done what I needed done.Tried to support a local business by buying my tires there, but won't support this one anymore.Manager is multi-tasking (talking to another employee) while I'm trying to talk to him; very rude.And, their oil change prices are HIGHER than my car dealer...won't be using them for that either.Definitely a change in how the business is run since the new owners took over....too bad!

Always fast and reliable.

The service guy left oil inprints on every part he touched Seat was nasty oil stained door handle steering were oil laced They rotated my tires for free.Thank You But hood wheel wheels Fenders had oil prints.It shows up on A White Truck.Dawn dish liquid Cleaned it up

I trust the owners and staff at Big O. I feel like they have my best interest as a priority.

The oil leaked out within 3 miles of the store leaving a big oil trail behind. Kelvin kept putting other customers in front of me instead of helping me when I was stranded on the side of the road.

Great customer service and trusted repairs. Awesome

They did a great job. I had an appointment and they got me in right on schedule

Best in class customer service when I had a slow leading tire. Quickly repaired it...service representatives are very helpful. Will remain a loyal customer.

As usual, the work to our vehicle was completed on time and correctly.

The store had been redone since I was last there; everything was neat, and there were two areas where customers could either read or watch TV. Associates were friendly, and the work was done much quicker than I anticipated.