Midas

I have been a frequent customer at the saratoga Broadway NY garage for several years. I brought my Chevy equinox in for the NY state inspection. I was told I needed to replace one wiper blade and it would cost $30. I questioned the cost and was told that

The flow of service was very efficient from making the appointment, to getting the job done and picking up my car. During minimal wait time, the atmosphere was comfortable, and welcoming. Little things like the coffee and music/ tv in the lobby made it feel like the customer’s comfort is valued. Tina delivered upbeat personalized service like a champ during an extremely busy inspection day, and represented the mechanics/ staff behind the scenes in a positive light, with a genuine aim to please. I was left with a solid impression of professionalism and neighborhood friendliness.

"Got to Midas at 12:45 for a 1pm appointment. Car went in at 1:15, and we were told it would need an exhaust from the cat back. Cost is over $675.00. When a customer asked me how long it would take me, I said 30 to 45 minutes. That's when the service ad"

Prompt and excellent service. Friendly and competent personnel.

"I went in for a state inspection. Was able to make appointment and got right in at appointment time. My car did not pass due to rear brakes( not a surprise the car had sat all winter) Office Manager Mike, not only tried to pressure me into doing repair rig"

Car drives great!

I took my vehicle in for NYS Inspection. The manager informed me that the vehicle would pass inspection except both of my rear license plate lights were not working. I was quoted a price of $11 for each light bulb and $80 for the labor. I balked at the lab

Tina and her team are so friendly and kind every time.

"I got an oil change today as I had an appointment, I got there and said ?that I was here to get my oil changed, the $20 or $30 one? because I couldn?t remember which it was. Now I?m a younger guy, so I think the people here assumed I would just roll with t"

Frank was extremely knowledgeable and patient, while George as usual was extremely nformative and competent.

Bad service got an oil change never topped off fluids didn?t rotate tires didn?t even give me a sticker for next oil change

A problem caused by our car’s dealership was identified by Frank and Tina. The issue was written in detail so I could return the car to the dealership to rectify the problem the dealership caused.

I went in to get a price to repair my transmission fluid lines. They said it would cost $566. I went to my local repair place Scotch Church in Hagaman and he did the job for $175

Tina and the crew were great , in and out in the time promised

"I took the car in with a flat tire on Saturday. i had inflated with fix a flat. I also needed an oil change and my front head light rewired. I was told they would have it done later that day. At the end of the day, I called and they had not gotten to anyth"

Friendly and competent

Title should be enough.

Staff was very on point and I waited 30 minutes for oil change and tire rotation very fast paced.

"The customer service here is awful- disorganized, thoughtless, and rushed. I bought my car in because I had messed up my wheel and brakes. I picked it up about 2 days later, but the person giving me the invoice told me that one of the parts was on backorde"

Polite and efficient assistant manager.