Big O Tires

600 ratings
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Location

601 S Memorial Dr,
New Castle, IN 47362

anonymous

By anonymous | 9/6/2019

I had two blown tires and brought in one of them to get replaced. Matt the manager took care of me quickly and said he would be on the look out for a second used tire in my tire size. Every time I go there he has the customer in mind. Keep him around for a long time. As long as he is there u will have a customer for life

MCont

By MCont | 9/7/2021

Translation went smoothly and everything was completed as expected and above. Will return for next tire replacement

Crystal

By Crystal | 9/6/2019

The guys were great up there. I especially enjoyed the customer service from the gentlemen at the front. Mr. Michael Bear should get a raise he is awesome and he knows how to accommodate his customers.

Cindy S.

By Cindy S. | 9/7/2021

Quick. Efficient.

Clay

By Clay | 9/6/2019

It was an extremely busy day for Big O and I know the stress level must have been high.. However, in the midst of everything the staff operated smoothly and courteouly,.

DRas

By DRas | 8/28/2021

Experienced an issue with the removal of one of my tires and they took all the necessary actions needed in order to remove the tire and install the new ones. It went well over the quoted time, but I was not charged an outrageous fee for it. They were very busy and remained professional throughout the entire processing of dozens of customers.

Jennie

By Jennie | 9/6/2019

The people that work here are unbelievably kind and helpful and it keeps us coming back and recommending it to everyone. We also appreciate how quickly they get our cars taken care of!!

Cathy Vonderheide

By Cathy Vonderheide | 8/24/2021

The staff was very friendly and nice. The service was done correctly and in a very acceptable time frame.

anonymous

By anonymous | 9/6/2019

I drive past 10 other places just for the great caring customer service

Mary K

By Mary K | 8/20/2021

jeremy was wonderful and the guy behind the desk(don't remember his name) was too. They took care of my problem efficiently.

anonymous

By anonymous | 9/6/2019

Every time I need parts replaced or something fixed on my car and am short on cash Matt (the manager in charge) always knew what to recommend first when it comes to putting more money in my car. So far I have had multiple oil changes, struts and shocks, and most recently a wheel-hub bearing replaced. Quick and to the point. Good service. Nice people. Worth the money.

Lakaisha

By Lakaisha | 8/18/2021

The employees were very nice. They got me in right away and explained everything to me. Didn’t take a lot of time. They worked quick and efficient.

Pam

By Pam | 9/6/2019

I have always received the best service at this store....they are very knowledgable and very willing to do extra to try to help you out....they are very professional!...I trust them to take care of my vehicle.

Drew H.

By Drew H. | 8/13/2021

Staff was friendly and explained everything they were going to do before doing it.

Mark

By Mark | 9/6/2019

Excellent.

Manny

By Manny | 8/13/2021

It was a warranty tire rotation: easy in, easy out.

anonymous

By anonymous | 9/6/2019

It was a great visit. This store is a real asset to our town.

Julia N.

By Julia N. | 7/31/2021

The staff is always friendly and very helpful. This Big O is very busy, but the staff works hard and takes care of everyone. They do a great job with my car and are always willing to answer my questions.

anonymous

By anonymous | 9/6/2019

Michael is always fantastic to work with! However the shop guy he asked about didn't have to be so rude and grumpy. Michael was just trying to get a tire light off. I told the manager he doesn't need to act that way and especially in front of all the customers.

Melanie F

By Melanie F | 7/24/2021

I was really impressed they were able to get my suv in and do the brakes in one day and explained what I needed done on the second day and Angie was really helpful in explaining everything to me. I work in a store behind the big o tires and she brought my car to a closer parking spot and brought me my keys.