
By Frank | 9/6/2019
I was a phone in customer for information. Everyone at Big O helped out. Thanks for your service and help.

By CindyS | 10/29/2020
Always friendly and knowledgeable. They communicate with me what they recommend with the pricing.

By Susan | 9/6/2019
I keep coming back because the staff is knowledgeable, friendly and caring, along with being a great value for quality service and products.

By Frankie T | 10/27/2020
The technicians and manager on duty (michael) was very up front with all issues that had arrived with my wheel. Although he had to order a new wheel that took some time to come in, he contacted me via phone many times to keep me updated and to speak of other options, which was greatly appreaciated.

By Joy | 9/6/2019
The guys do a great job helping get people back on the road. They go over and beyond to make sure their customers are happy.

By G.T. | 10/27/2020
Fast service ! Took care of everything !

By Diana Sprague | 9/6/2019
The friendliest staff ever. Even when they are swamped they keep you updated. If you are concerned about their honesty they are more than happy to take you to the shop to tell you exactly what is recommended and why. I only wish there were more locations to get service.

By Speedy | 10/21/2020
They were very polite and did everything they said they would do in a Time fashion

By anonymous | 9/6/2019
Issue was an oil leak which turned out to be outside of the services Big O provides. Still, the Big O team put my vehicle on the lift and worked to determine what the cause might have been. One suspect area was addressed but the technician was concerned there was more to it. I was given names of multiple garages which could probably handle my issue. Additionally, the service manager REFUSED TO BILL ME FOR THEIR EFFORTS! I was not surprised; Big O has treated us with nothing but respect for many years now. We always go here first for auto issues whenever possible. This business is quite an asset to New Castle and the surrounding area.

By Jeff M. | 10/20/2020
My family has been using Big O Tire for many years and feel very comfortable with the friendly atmosphere and service.

By Lora | 9/6/2019
Very good & timely service..definitely won't go to any other tire store!!!

By anonymous | 10/19/2020
Polite & Work done on time!

By anonymous | 9/6/2019
Big O Tires is my preferred auto repair and tire store. I always go there.

By Donald T | 10/16/2020
Your associates are fair and treat me as a customer and not just a job.

By anonymous | 9/6/2019
I used them this week to purchase a new tire. Wouldn't think of going anywhere else.

By Shelley | 10/12/2020
We are always treated with the utmost respect and given the best price possible. They stand behind their product and service.

By anonymous | 9/6/2019
They did an excellent job! I feel safer in my car.

By John S | 10/8/2020
There are many other small businesses in my town that do the same work as Big O,but I have found the level of service and quality here impeccable! As a matter of fact, I am making an appointment next week to have oil changed and new plug wires and plugs put in before I leave for Florida next week. I also buy all my tires at this location.

By Liz | 9/6/2019
Very friendly and professional. Fair prices and plans. Would recommend.

By Jim K. | 10/7/2020
Friendly staff, knowledgeable people from the front desk, to the techs doing the work. Very clean environment, just was surprised. treated with respect and courtesy. GOOD JOB GUYS AND GALS......