Big O Tires

614 ratings
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Location

601 S Memorial Dr,
New Castle, IN 47362

Jim Smith

By Jim Smith | 9/16/2019

The wait time was good, even though the business was rather busy.

Terrie

By Terrie | 10/30/2019

The ABS light was staying on in my GMC truck and they put it on their computer machine to check it out. They couldn't fix so they didn't charge me anything! Great people!

Carol

By Carol | 9/13/2019

It took a while to figure out what was wrong with the car but you guy finally got it .. much thanks Carol

anonymous

By anonymous | 10/29/2019

My go to place for my vehicles.

Sara Conley- Altra Dry

By Sara Conley- Altra Dry | 9/6/2019

I get new tires every year on all my commericial vehicles. I only go to Big O! You offer the best warranty and everyone is always friendly.

Rich Lotts

By Rich Lotts | 10/28/2019

Great service, as always!

anonymous

By anonymous | 9/6/2019

The service was not bad. Im happy. The arrangement of the customer area was cluttered and is cramped if several customers are there at the same time.

Keshia Atwood

By Keshia Atwood | 10/24/2019

The manager on duty when I came into the store should be recognized. I apologize that I don't know his name, but he has glasses and worked on 10/20. His customer service was extraordinary. I have never experienced that level of service when I have visited this location prior. The wait was going to be extremely long for service. He apologized sincerely, provided a solution and executed. He also communicated throughout the process so that I would know what was occurring. He was truly oriented to customer service excellence.

Michelle

By Michelle | 9/6/2019

Took care of my tire issue quickly

anonymous

By anonymous | 10/24/2019

Great service! Dropped car off and picked up after work. Done as promised.

anonymous

By anonymous | 9/6/2019

Employees are very curtious and attentiveness and we'll trained.

Michael

By Michael | 10/23/2019

Great service!

Mike

By Mike | 9/6/2019

Busy place. Was told getting my low tire checked would be 45 minutes to an hour. More than 1.5 hours later my tire was fixed.

Keisha

By Keisha | 10/21/2019

Everyone was very nice and friendly! Everyone explained very well what they would be doing and I appreciated that.

anonymous

By anonymous | 9/6/2019

Service tech did not reset perform engine service!!

David

By David | 10/15/2019

Bill Vester was great. Not only was he courteous, professional, and knowledgeable, he found options that were within my price range. Thank You!

anonymous

By anonymous | 9/6/2019

Great service by the Big O team!! Keep it going!!!

Sandra

By Sandra | 10/14/2019

The team is always so kind and accommodating.

Lisa

By Lisa | 9/6/2019

I was not provided any documentation for the tire or warranty information other than the bill of sale and credit card receipt

Ed

By Ed | 10/14/2019

I had a great experience