Big O Tires

Na

Absolutely amazing! Always friendly and always busy cause they're the best.

Convenient & expedient service on Sunday morning when needed.

we had some failures ro communicate on the stores part but the team did everything they could to make up for it and my alignment is awesome now as well thank you guys!

My car was attended to in a timely matter for a tire rotation and the representative explained that the condition of brakes and tires was good.

Top notch customer service! I blew a tire on the interstate shortly after closing time. I called the store, and I believe it was Matt who answered the phone. I explained to him I needed to get back on the road as I had another 4 hour drive to make and obviously couldn't do that on a donut. Like I said this was after the store was closed, Matt said come on in and he would wait for me to arrive. I arrived and Matt took care of everything. I had to have the tire replaced which he had me in and out in about 20 minutes. I am/was extremely grateful for his willingness to stick around and help me. If I lived in the New Castle area, I would definitely be taking my car in for my tire needs.

i am a regular so i just leave my car and pick it up when they call. They always check fluids and mechanical and call before they do anything othr than what i have directed. Always a good deal

they did an excellent job very happy

Service was good. Review of current repair of current problems was discussed and helpful. I will return to Big O Tires.

They really helped me out in time of need. They were getting ready to close and they still replaced my tire because I needed the car the next day for work.

Prompt service. Good selection of tires.

I can always count on them do great work and in and out in a decent amount of time

The Original problem was a Noisy bearing, I thought was the Left front, turned out to be the right front which was REPLACED by you 1 year ago, So when i drove away there was a grinding sound when i turned left and then all the time, returned and the found a loose bolt, tightened it back up and told me to let them know how it was. We returned the car to them due to still making noise, you did replace the part again along with a few other parts, so took some time, went without our car for a few days but all seems good now.

I'm not sure who the mechanic was that worked on my car, Michael it said on the receipt. But he was awesome. Explained everything to me but didn't make me feel stupid by using words I didn't know, helpful and very communicative and gave me good options to choose from. Personable, professional, knowledgeable. Definitely a keeper for your business!!

Over priced

Excellent service again.

This was the worst visit I have ever had with big o tires. More than likely I won't be back.

Excellent service every time.

Waiting is exalting! Fix the door between the service desk and the repair bays. Big glass door! Slams every 10 seconds and vibrates the whole wall in waiting area. One customer ask them to stop doing, it is so irritating. They did for a minute knowing it was irritating, but when he left they went right back to letting it slam. Long wait times and nobody comes to let you know whats going on. 21/2 hours to change my oil and rotate my tire and they said they could get me right in!

Matt was great! He stayedafter the store had closed and made sure that the work was done so i could pick up my car . Great staff. Thanks