Big O Tires

Ripoff meddled in car broke window kept car all day they even change my review crooks

Always great service. Been coming to this location for 30 years. Always satified

I came into the store with an issue with a tire and received no help at all. I was also told I didn't purchase the tire from the store when I most certainly did and the receipt wad in your system. The serial number from the tire was different from what was listed in the receipt bc your employees listed the same exact serial number twice for 2 tires. This was the worst experience ever and I will NEVER bring a vehicle or recommend your store to anyone! I plan to post on social media as well as blog about my experience to my peers.

Employees were knowledgeable and kind.

Received a 1500 estimate. Never mentioned my wheel bearing was 3/4 gone. how do u miss that? I would like my money back.

Love the service and quickness of how they got my car done

Made a 9am appointment because I have to be at work at 11am & was told b4 I made the appointment that it would take about an hour to put on the 4 tired & do the oil change. It's now 9:45 & it's still in the parking lot so thanks for making me late for work. This place used to be the BEST. Now I don't recognize anyone. Think I'll try Outer Loop location next time

THE ONE ON CANE RUN ROAD, LOUISVILLE, KY THE BEST EVER

Have more trouble than before I went in. They won't fix problems

Awesome service and awesome people!!!!!!!!!!!!!!!

They did not honor my lifetime tire warranty. I only had my tires for two months.....

Another great day at big o enjoyed talking to Doug and Tyson never a full moment!!!

I went in there with one problem and they charged me 1000.00 to fix all these other issues. My car still isn't fixed all they did was add coolant and give me and oxygen sensor that did not work, I ended up taking my car back out there the next day because the sensor was faulty. My check engine light is still on they reassured me that what I paid for was all I needed fixed. I'm very upset they took all my money and my car still has the same problem. I wouldn't recommend them to anyone they charged me over 500.00 just in labor I would like to speak to someone in corporate about the matter

Great experience

Jeff was incredibly rude. I explained that I had an alignment about a month ago and now I was experiencing a squeak. He acted as if I were stupid to think it had anything to do with the alignment in the first place. He offered a complimentary inspection but said if they didn't hear the squeaking or if they were unable to see anything they wouldn't be able to tell me what was wrong with it. When I got back to get my car I was told that it was probably the back breaks but was unsure because they didn't do a full inspection. To top off the bad experience I was charged $43 for the inspection that I told was going to be complimentary. I told Jeff that he offered me the inspection for free but he argued that he would only do it for free had the alignment been the problem. So I left your store feeling disrespected, lied to and with no answers. I took my car to Ken Towery and got excellent customer service and answers and they were able to fix my issues for a little more than Jeff charged me for a "complimentary " inspection. I will not be back to this store because of the way I was talked to and treated.

Tyson the general manager is a great guy who is fair, runs a fair business and will do everything in his power to fix your vehicle and please you the customer. I've always had great experiences as a customer with him and would highly recommend his location.

If you are not open on Sunday don't say that you are on your website!!!

Thanks to Tyson and his knowledge. I will be bringing my Toyota Camry to Big O for all its needs.

I went in for one thing but they done more than what i wanted to hve done to my car.. I made it clear jus i was selling my in tha nxt few wks nd didnt need alot done.. Long story short i ended spending over $1,981.70 i didnt hve .. My car worth $1,300 book value but spent ova $1900.. I DIDNT APPROVE OF THA OTHER STUFFED HE FIXED..

I was quoted a price for tires and alignment the day prior to my appointment and everything went exceptionally well. They performed the service and my invoice matched my quote. No surprises. Job well done. Thanks for a great experience.