By Lee | 2/17/2020
very good service. Had a unigue problem with a rim that was damaged and chris took care of it and knew just what to do. Thanks again Big O.
By Roger M | 12/23/2023
They replace the battery still under warranty in my daughter's car at no charge and later serviced my car - oil change, wheel rotation, brake inspection, and replace the old 4 plus year battery. Excellent service.
By Nicholas | 2/13/2020
Always good service I take all 6 of my cars here!!!
By Anonymous | 12/15/2023
Although I took the car in for a tire rotation and to have the brakes checked, they also let me know why my tire pressure sensor light was on. It was a super easy fix that not even the dealer who I bought it from could/would tell me what it needed. Now the light is off and I can tell my tires have the proper pressure.
By Theron | 2/10/2020
Guys are always extremely helpful and courteous.
By Mark | 12/8/2023
We have used this store for years and the manager David is great to work with. Employees do a great job of taking care of the customers.
By Allan | 2/7/2020
Tom has exceeded my experience there. He was very helpful and understanding with my situation and was very quick to help me. The staff was also great. They were able to get me in and out the same day.
By Terry H | 12/6/2023
Always check brake wear and fixed check engine light “no charge .” This is not the first time they have done things like that!
By Mike | 2/3/2020
I was actually impressed with the service I received. The shop is not the cleanest or the prettiest the waiting area it was not very good at all but the service and everyone was very nice was worth going there
By Michelle W | 12/6/2023
Treated like we mattered.
By anonymous | 2/3/2020
Quick and efficient service using high quality oil
By jgiese523 | 12/6/2023
Tom and Kris were very polite and helped diagnose and fix the problem with my tire slow leak. So far so good, greatly appreciated their time
By Allison | 1/23/2020
I live in Shelby Co and drive to Big O in Middletown because the service there is so great! I've been taking my car there for 5 years now and have never had a bad experience. I had my car in for an oil change and the staff noticed that I had a lug nut missing. I appreciate that they watch out for my car when things like that happen. If you're not going to Big O in Middletown KY, you're missing out!
By Brenda G | 12/1/2023
Always friendly, informative, and timely
By William | 1/22/2020
Working with Chris and Mike Edwards is always great. They both work with me well.
By Holly S | 11/30/2023
Love this Big O location. It's one of the few automotive service places I truly trust. The staff is always great and willing to go above and beyond to help.
By Erin | 1/22/2020
This is the only shop I feel confident taking my car for maintenance and definitely the only place I know I can take it and say 'if it needs it do it'. They are honest, knowledgeable, and never try to upsell me on things not needed. My family and I have been taking our cars here for over a decade and I refuse to go anywhere else!
By Carl S | 11/28/2023
Quick service turnover time. Counter representative, David Dittmer, has been there for years and is knowledgeable about tires and automotive issues.
By Dale | 1/20/2020
Kris is wonderful to work with! Actually your team is very nice and helpful. We have been coming here for years and years and now have the next generation coming. (Our grown children) This service was for our daughter's car, which I took care of for her. We'll be back. Thank you Lori
By Janice A. | 11/27/2023
Came in with flat tire. Big-O had a used tire that matched the tires on my vehicle with the same amount of tread on my tires avoiding the necessity to buy new tires.