Big O Tires

Good service this time

great service

Service and friendliness were excellent but there was no coffee or water to drink while waiting. Other places offer those things and it makes waiting more bearable.

Great service and experience for a walk in although very busy at the time.

I know these questionnaires provide Doug and oth ers information to keep improving the store, but item #3 can be misleading. Since I usually arrive twenty minutes before the shop opens it would be asking too much that someone greet me at the door. However, Chris, who was preparing the garage for that day's work, noticed me in the car and acknowledged me as well as assuring me that I was first on the list to be served. As for the offer of free alignment, I was getting my oil changed and do not know if an alignment is automatically included. However, the tires were rotated. On my way home I thought my car was in need of an alignment since it was veering to the right. I intend to get it looked at this week. As usual. Wanda et al treat me spectacularly.

Great customer service

I must point out again that as a many year customer Wanda and her crew knew that it was superfluous to offer me a credit card application. I have been a customer since I moved to E-Town in 2014. I had already tried Meineke solely on the basis of proximity to work. The initially gave me a loaner while they worked for two days on the gas line. Shortly thereafter I took it to Meineke for an oil change only to be told that the Lexus had a leak. I do not remember what it was exactly but they estimated over $1200 to repair it. Frankly, I thought they were lying. I then picked Big O since it was near my home. Wanda had someone check out the "leak" and told me there was nothing wrong.. There has been perfect service for the Lexus at Big O until last week. This is a minor point but it indicated a certain sloppiness. I purchased 4 new tires. They outfitted the car with three and then called me two days later to tell me the fourth one arrived. I drove in only to find out that the tire was not part of the shipment dropped of earlier. This could only occur if someone just assumed my tire was part of the shipment because it was supposed to be OR someone did check the manifest, saw my tire listed and then called me to come down. In that case, they neglected to actually look and touch the tire to be sure the manifest was accurate. I was not unduly inconvenienced and remain a solid customer of Wanda and Big O, but neglectful habits can pile up and really cause problems. By the way, Wanda was not directly involved in this mis-step.

Dissatisfied with time for tire rotation. 2 1/2 hrs Satisfied with purchase of tires for granddaughters car. No masks worn by employees

good place to get tires

I came in for an alignment/balance on our 12 passenger van. Inspection showed several parts were bad and if they completed the service I'd be back in month with the same issues. Instead they explained the issues and that they didn't want me to be throwing my money away. Then they worked with me on getting it fixed within our budget, explaining what could be done first and how to break up the work in sessions so it was manageable for us. The customer care was amazing and everyone was friendly! I will definitely be taking my business here from now on. Trust worthy excellent service!!

The soda drink machine was out of order. the people were very friendly. I will make this Big-O store my goto store.

Big O always takes care of business no matter how busy they are at the time.

I came in to get 2 tires put on and had 2 lug studs broken off prior to coming in. They were concerned about the safety andI greatly appreciate the free lug stud as I did not have the money to have it fixed. Everyone in the store was great!

Brian Stevens very professional. As were the others. The store was very busy and they handled themselves very well. Yall were out of stock of the tires i needed and brian got right on the phone and went picked them up from another store and was happy to do so. He explained the plan of action to ke and it was played out perfectly.

Soon as I walked in the door the very first time I had this warm welcoming feeling,and Amy jumped right in there n did her job n more,I felt so welcomed I knew I was coming back the service was knowledgeable inexpensive and fast,will be back to get tires for my 2016 jeep

Love this store

Store was busy but still got me in on a Friday afternoon for 2 tires and TPM fault which they corrected.

Well I got to see Wanda! ☺and Connie got the service done and called me promptly.

Thank you

Friendly staff and timely tire service.