Big O Tires

I scheduled an appointment. After 3 hours 4 new tires were installed on my car. They did not have time for alignment check. They had damaged a cap on my wheel. I went a 2nd time for the alignment check, alignment and replace cap. My cap was not replaced. 6 days later they still have not repaired my cap. Staying they were busy. I will eventually make 3 trips for service that should have been done in my first visit.

Friendly and knowledgeable staff, and satisfied with the results

Wanda was exceptional! However, I've had to bring my car back several times for vibration. I still have vibration in the steering wheel & it continues to pull to the right after ALL of the work was preformed.

The product sells itself. The service is great but that ole store is dirty. Needs a deep clean. Parking lot needs a magnet run over it .. employees lbs look unclean even at the start of shift

Very unsatisfying experience poor conduct in house to include employees and managers

Quality of work

I was pleased with store overall they didn't have time to align my truck after I just bought 1200$ worth of tires not to happy about that but will take back to get it. Also when I'm driving now between 65-80 mph my truck will shake like the tires weren't balanced right will ask for a re balance.

everything was great .found me a goid replacement tire .

On 10/3/18; I had my tires rotated and balanced. When I took the car out on the expressway, it shook like crazy. I had to stop my trip and return to the E-town Big-O store to have the tires re-balanced. This time they had their most experienced associate balance them. Once I got back on my trip...the ride was smooth. No one should be allowed to balance tires, unless they are proficient in this task. I asked myself, "How many people's cars has the inexperienced associate balanced (that the customers haven't returned to get them done correctly)". The Customer service (Lady) was very pleasant and had my car re-done immediately and I was grateful for her assistance in this matter. I have been a customer in this office for over 20 years.

While we were having work done on the vehicle, they keep me informed and upto date with the repairs and the cost. Very friendly staff and well educated.

I was told an oil change and a tire rotation/balance would be 1 1/2 hours...I had to ask about it at 2 hours, as they hadn't taken my car in yet...I waited there, in the lobby, with my sick, 3 year old son, for 3 1/2 hours...did not make me happy! Service and people were good though!

Great service

Your store didn't fix my tire so I don't know what to say

The customer service was incredible and the price was relayed in clear terms prior to arrival. Thank you all for a great experience.

The tires are fine but, I had to bring it back because it was out of balance and they forgot to put my center caps on had to go back, I'm going to have to bring it back again because my truck is still vibrating, the reason I came to you all was because of the buy 3 get one free but I understand it was only specific tires but was going to get the offer for $50 off when you get the big credit card didn't get asked if I wanted to do that. But over all the staff was very nice and did good work just a little aggravating having to bring the truck back I can only do it on Saturdays due to work.

I called and they had exactly what I needed. Went over and they had it fixed and I was on my way Thank You very much.

Went above what I expected

From start to finish it was a great experience!!

I brought car in with TPS sensor showing low air. I asked to patch or let me know options. (Not Elizabethtown stores fault) I found after leaving the TPS sensor was still on. I checked the air myself and found that the Big O in Bardstown when putting my tires on, or maybe a rotation, switched out the TPS sensor for one of the back ones. It was the back driver side and not the front. I would think your technicians should have checked, since I verbally requested the TPS sensor to be looked at. Great store and service, but in my experience last time in, lack of being thorough and professional.

Always helpful when Im in a pinch.