Big O Tires

they did forget to get my tire pressure

Great service

Office was very helpful in keeping me informed on changes in status of the service I was having done. Had discussed with them about picking my vehicle up after hours. the key was supposed to be locked up in my truck as we discussed. and when I Got there to pick up my vehicle. my windows were left down and doors unlocked. It had rained and my seats doors and interior were wet. There was a man in side locking up that brought out my spare key as I was backing up. Up intell me picking my turk up I was pleased with the service I received.

A little confusion on the tire ordered and the alignment was not done when we came to pick up the vehicle which resulted in the vehicle being returned to the shop. The manager did a great job of straightening out the problem and vehicle was returned in time for the customer to pick up.

Tire service was good, quick. Had to have tires ordered, but they came in quickly. However, I was called and asked if I had been having any problems with my battery, which I had not. We had been experiencing some very cold weather, which I know can have an effect on a car's battery, but even the cold weather and driving very short distances and turning the car off had had no effect on my car starting. When I came to pick up my car, the battery was completely dead. The guy at the desk then told me they had needed to jump my car to even move it out of the spot it had been parked in that morning, which no one had mentioned to me any of the three times I was contacted by this shop that day. A technician came out and jumped the car, and I have not had any sort of problem with the battery since. I don't know if this was some sort of attempted scam, if someone accidentally left the battery on, or if there genuinely was an issue with my car. Just the way I was treated over it did not sit well with me.

In and out no problem. I asked for recommendations on oil type, didn't get a confident answer. But mechanic was able to offer advice. Helpful and quick.

Would have liked to have been told total price of everything instead of finding out after work was done. Was quoted the price of the tire but then got hit with labor,tire disposal,shop supplies and etc. Went from a $60 tire to $90.

My car needed changes to its air conditioning system. Problems occurred with part shipment and my schedule: not the staff's fault. It took three visits to resolve this, but they did go the extra mile and get it fixed.

I went in for 4 tires. I keep my tires rotated and balanced at all times. I get complete and even wear on my tires. The store manager, took in my vehicle for 4 tires and an oil change. The shop manager asks, what's he getting? Then he tries to push me into getting an alignment. I told him I'm good. Before I leave he says I'm sure your car Isaiah out out of alignment. I'm thinking how does he know that? I have never had this car I there for nothing but a lil change. I come back the next day to pick up. Shop manager says did they call you? Your car needs an alignment. I'm like no, and no thank you. I'm good. It was like they were trying to get me to spend as much as possible. I'll try tire discounters next time. The give free alignment. William Roberts

The service was good, but I have to complain about the fact that they put this nasty tire shine on my tires, can't stand the look of it or the feel of it, more I just have to find a way to remove it.

Was there for oil change and alignment, when I left, my vehicle was still pulling to the left. I called to relay my concern, was instructed to bring vehicle in next day. I could not because I had to go out of town. I will be back in Georgetown on Thursday and will be stopping back in. I hope my issue will be resolved this time.

Still having small oil drip showing up on floor of my garage. Waiting a while to see if it stops. Drivers inside door panel and handle was dirty after the work was completed.

My appointment time was 12:00, by 1:00 they still hadn't pulled the car in, so we walked next door to get something to eat. They finally finished the car around 2:00. I was very disappointed because in the past they had been so prompt with appointment times.

Great experience

The staff was friendly. But, I had an appointment for 11 am it was 12 before they ever got my car in the shop and when they said they were about done I had to remind them that I was also getting an alignment, with that being said it was 2pm before I ever got out of there. I asked the guy on the phone when I called and made the appointment how long would it take he said it wouldn't be that long maybe a half an hour or so and i was there for over 3. I wonder why I even made an appointment? I would have had someone come and get me but no I sit there for 3 hrs.

Had brake trouble,problem was found and corrected reasonably fast,which I was very happy with. Everyone at this location was professional and friendly. Glad I chose this location for my truck repair.

The service was good and fast. I applied for part time and had to call twice. I think it's good management when they call you to let you know that your hired or not.

Wish I knew there was a lounge area. Tall chairs and a 4 year old are not a good idea.

I went to the store on Saturday but the customer service representative told me that it would be a lengthy wait. I made an appointment for 7:30 Monday morning but when I arrived it wasn't in the computer. I was next but I still waited for 2 hours for a simple oil change!

It’s wasn’t this experience with Big O that was bad, but the last time. I called around 1 and wanted a set of tire. I wanted them that weekend because I needed my car to go to work. I had to be at work at 5. My car wasn’t ready until 7:30. Luckily my nana came and she let me take her car while she waited for mine. During that time she told that guy it was ridiculous and he said he knew he couldn’t get it done in time, but “ you know how it is” I got a great deal yeah! Don’t get me wrong. But he knew it wasn’t going to be ready in time.