Big O Tires

A great job as always. They were very accommodating to reschedule an appointment.

Knowledgeable and experienced employees

Monty and Andy are Great!! Also, Joe ( think his name ) who took me back to work, and picked me up at the end of the day to get my SUV. My 120,000 mile, 8 yr warranty was about to expire because I was at 119,700, and I was about to take a trip that would have pushed me over the 120,000 market. That week I heard noise when making turnes, and I wondered what it was, and if covered by the warranty. The day I came in, Big O on Jefferson St was Very busy, but Monty said he would help me out. He said he have it looked at and let me know. He called me with the diagnosis, and called my Extended Warranty Company I bought from the Dealer in town when purchasing my SUV. The Company told Monty it would be covered and gave them the authorization to fix it. Monty knew I had to go out of town, and scheduled me to fix it right away. The day I had it done, Andy was working. I dropped it off in the morning, and when picking it up Andy said he'd call the warranty company and get my ticket paid from the company, but I told Andy to let me know what I owed etc. I called Andy back in a few days, and he informed me that the Warranty Company refused to cover it, even though they authorized it all upfront as required, even giving authorization codes to them. Andy told me that Unfortunately this happens a lot, which is totally sad and unacceptable. I asked Andy what I owed, and he said nothing and Big O was taking care of it all, which was So unbelievable and nice. But, I could not accept that, and told Andy that I wanted to pay my share, as it was not their fault and they shouldn't have to pay for the lies of the Warranty company. Andy did not want me or expect me to do it, but after talking about it we worked up a fair split and I gave him my credit card #. Andy is So great, and one of major reasons I have been going to Big O on Christy/Jefferson Street for over 40 years. Andy always helps me, and works with the Tire Companies on getting fair prorated prices for me, if not getting the posted miles on the tires. He truly takes care of the customer. Everyone at the store are always great!! Please thank Monty, Joe? , and Andy for Everything they did for me this time, and in past years! Thank you also for being such a wonderful Business in the Community. God Bless you. John

I will always use this location because they do not take advantage of me because I’m a female. They are trustworthy and honest when it comes to taking care of their customers.

Always courteous and knowledgeable

Great price. Great crew. Excellent service.

Rock solid as is the norm.

Andrew forck was professional and help select the right tire and time of services thanks .

Always have good experience here. Prefer them over dealership

Fast, efficient & fair. Good job!!!

As always a great job

Knowledgeable staff, good service, quality product

Keep up the good work.

Great service.

Quick and easy, did wait longer then originally thought but additional time was used for an unplanned adjustment

I was in a big hurry to get to LU Spring football scrimmage & my tire pressure warning light came on. I went straight to Big O’s & the technician was so helpful. He gave me options for what I could do and was very reassuring. He fixed the tire very quickly and I was on my way. The counter staff were also helpful & knowledgeable.

Good and fast service.

Quick Quality work.

I had a free afternoon and Big O was able to work me in to get maintenance visit taken care of.

Good customer service. Good, honest people.