Big O Tires

very smooth transition!

Just glad I’m getting the best tires for my wife’s vehicle.

I sent my daughter there last week because I was out of town. They took care of her car and let me pay over the phone. I appreciate you all very much.

I was told my tires were cupping poorly and had to replace two tires, but I decided to replace all four and go with the best tires I could for my wife's Yukon!

Everyone showed care and concern taking care of my car. Thank you!

The front desk clerk Tyler was very polite, very professional

Speedy service for a lube/oil/filter. Friendly staff.

Wyatt, the young man manning the front desk, was really polite and helpful even though he had his hands full with other customers

I was travelling to Arkansas from st.louis and had a blow out on hwy 44 west bound near st.james Missouri. I called ahead and explained my situation to jeremy, whom I presume was the service writer/manager. I asked what time he closed and explained I didn't know if I was going to get to him before he closed but desperately needed a specific sized uncommon tire, he said six but if I need to I can stick around to be sure you back in the road. That meant EVERYTHING to me. I myself am in the automotive industry and until this experience I didn't realize others in the same industry cared enough for people to do what it takes to help even if it means sticking around after hours to help someone in need. I ended up purchasing two tires and your boys jumped right on it quickly, thoroughly and efficiently to get myself back on the road knowing I was in a time pinch. I mentioned I should prob buy all four but y'all are about to close and I need to get rolling. Jeremy said well stay I'll out two more on for you. I regretfully declined and went in my way. Now this situation didn't really impact me as deeply as it did until I was returning to st.louis and unfortunately had another blow out ironically only mere miles from where I had the first blow out. Unfortunately it was memorial day and big-o-tires was closed so I was forced to run to Walmart with the one in tact tire I saved from the other rear tire that didn't blow. I show up to Walmart and quickly realized the difference in caliber of people I was currently dealing with vs the folks at big-o-tires. I roll the blown tire and wheel over along with the salvaged tired I saved and say to a tech I need to get these two valve stems replaced and this tire swapped. He looks at me with crossed eyes kneels down and calls a fellow tech over saying can we do this? He says uh I think so but you gotta get a ticket I said ok can you get started so I can get back in the road I still have two hours to go and need to get rolling. He replies with we can't until there's a ticket. So I had to weight for a gal who had to be 55+ yr old who had no business working with vehicles period to acknowledge me and explained my situation. She says well I can't just bump you in front of customers I have three other vehicles getting four tires and I have a tech down now working on a problem car. Which I would like to add was a vehicle he stripped the lug nut by using the wrong size socket. I said do u have a manager, she introduces me I again explain the situation she tells me it's against policy to bump customers and we actually have seven vehicles in front of you. I was blown away and grabbed my wheel and tires, threw them back in my trailer and continued on my two hour drive home on a smaller spare driving 50 mph making the two hour trip home from rolla to three hours. This was rolla's Walmart! I was about to have a nuclear melt down and was quickly reminded at how well I was taken care of and how friendly and willing the techs and management at big-o-tires were to me and although a lengthy survey or testimony I insisted to myself I take the time to commend the fellas at Rolla Missouri big-o-tires for the OUTSTANDING customer service and willingness to help a traveler in need. I can't thank those boys enough for what they did. If I had my way I'd be sure every single one of those fellas working on May 24th at 4:00 pm receive some sort of acknowledgement for their one of a kind service. Maybe a CASH BONUS or dinner for those families ON THE HOUSE!!! I hope this shines some light on those fellas because as a business owner I'd appreciate fellas like that working for me wearing my business name on their chest.

They were able to schedule me next day when I called to make the appointment. Even though they were very busy the day I was scheduled to receive service they were still able to fit me in and take care of me in a timely manner

Very knowledgeable and helpful tire salesman, and mechanic did excellent job fixing bad power steering pump.

They were amazing and got my tires in from another store when they did not have them. They finished my service in 2 and a half hours.

Have had multiple services performed and have been happy with the price, speed, and quality of service each time.

The Mechanics at Big O Tires were both friendly and professional. They explained the answers to my questions that day in a way I was able to easily understand.

We just moved into the area and needed an inspection. A friend recommended them. They were very professional, and helpful. We ended up getting tires from them. I would recommend them to anyone.

my wife had me go there she has been doing all her services with them. speaks highly about the services and customer service is so great !

It didn't take long to diagnose the problem with the car, the asst. mgr. showed me the cause and recommended a fix. The car was repaired well within the timeframe they promised.

Very quick service and friendly staff.

Management and staff were patient, polite, and very personable. Technicians were competent and thorough.Organized, well managed, and professional. What a tire store should be. Props to Jeremy, Nikki, and Dillon!

Made an appointment, straight forward, explained what I needed and they did it, no problem. Explained next services needed and made sure I had a credit card discount applied. Friendly.