Big O Tires

Not satisfied at all with their work. Came in with a slow leak in my tire. They didn't patch it, charged me $40, put 5 new lug nuts on and let me leave thinking it was patched only to find it two mornings later completely flat. Got it towed back there to fix it properly this time and they tried to make me pay $100 for a brand new tire when all they could've done is just fix the patch in the first place. So all they did was put my spare tire on for me. I was very confused the entire week because all of the employees were telling me different things and I feel like at least half of the staff isn't trained as well as they could be. I left very upset with their service.

My initial visit was to get a low tired aired up and possibly repaired. Once I drive up I decided to purchase tires. They had a great sale; but 3 and get 1 free. Even though I didn't make an appointment, I was waited on. I got out of the store in half the time predicted.

My invoice started at $500.00 on-line order, when arrived at the store it went to $$670.00, after the first phone call my invoice jump to $$$790.00 and after another phone call mt final invoice was $$$$1200.00 for for new tires and other work.

Service & available product.

I made an appointment in person to rotate my tires on my jeep. The appointment was for Wednesday 6/27 at 4:00pm. To meet this schedule, I went to work at 5:15amand left my office at 3:00p. I arrived at 3:45p checked in, learned they were behind schedule, and my jeep was not pulled into the bay until 5:15p. I left at approximately 5:55p. While the service was fine the delay was exceptionally long without any updates from the management staff.

Did not wait a long time

I was charged for services not done. Since to a your Raymore store, only to be denied service. When asked to refund me $139.00 for charging me for a service not perform. I was to to email the owner. I called customer service and was told that I should hear from someone in upper management within 72 hours. I still waiting for your response to this matter. Eric Belt - 816-589-6646 - edbelt@swbell.net. "Your Lee summit store" - Joshua - service rep David - refused to accommodate

Service was fantastic it's all good customer service was very helpful.Store is clean and everyone followed the covid 19 protacal

I have been going to this store (f/k/a NTB, but same company) for over four years and until now have been generally pleased. That changed when I came in for a simple oil change last week on a ten year old car. I was told that my motor mounts were bad and that it would cost over $700 to replace them. I was skeptical, especially since I had had the engine rebuilt within the previous two years at the dealership. I took it back to the dealership to see whether there was truly a problem and if so, why. The dealer examined the motor mounts and confirmed that there was absolutely nothing wrong with them, but this diagnosis cost me 72 bucks. I called Big O and spoke to "Daniel," the manager, to express my disappointment at the expensive misdiagnosis. He was instantly loud, rude and defiant. He offered an "apology" that was really a thinly disguised insult. Not, "I'm sorry for the misdiagnosis," but "I'm sorry you feel that way," as if I was the problem. When I asked him why anyone was even looking at the engine mounts in the first place, he said, "Because we are a mechanic shop and we are here to make money." Hey, no kidding! This "Daniel" is the same guy who insisted he was "required" to use synthetic oil on another car I had brought in previously, which had never required synthetic oil before. Obviously, Daniel lives by the upsale. Well, he can die by the upsale. I won't be coming back to Big O until he's gone. Given the rapid turnover of management there, I may not have to wait long.

Great service at Lees Summit shop!

very slow

They were very helpful at the store. I had a wobble in my tire and couldnt figure out what was causing it. A bit of problem solving on their part got everything straighten out.

We went in for 2 new tires, alignment and oil change. Before we left tried to tell us we needed all 8 studs on the front replaced because of rust. I agreed to the service but they were not able to do that because the studs are welded in and said the hubs needed to be replaced. We declined that service and took it straight to our trusted mechanic. He informed me with pictures that the studs had ZERO rust on them and that when they tried putting one lug back on they cross threaded it and to cover themselves wanted to charge me to replace the studs and then the hub. The interesting part was a clothes hanger was wrapped around the studs on our two front tires. The car left your shop and went straight to our trusted mechanic and he let us know this was put on intentionally done to get us to return and charge us for a service we did not need. We notified the manager who was not helpful or professional. We have pictures to prove all that I have said above. At this point we are contacting a lawyer and call for action.

In and out quick oil change and tire rotation Great service

I was in on Friday and they were supposed to call Michelin warranty team and let me know what the outcome. Big O told me that 25,000 miles on Michelin 60000 mile tires was normal and I reached out the Michelin and found out that a claim could be filed without the help of the big o. I still have not heard anything back it from from big o and I reached out to Michelin again and said no one has called them. Now it is Tuesday and Idon't know what's going on and I guess I'll have to follow up.

none

The mechanic that worked on my vehicle neglected to tighten the bolts that connect the brake assembly to the front axle. The bottom bolt fell out in my driveway and the top bolt was only partially tightened. I had to remove the tire and install the bottom bolt and tighten the upper bolt. The floormat and bottom door frame were filthy with grease. I returned the next day and it was discovered that one of the caliber bolts was missing. I dread to think what would have happened if the brake assembly would have fallen off while driving 70 MPH on the way home. Needless to say, I will not be returning to have my vehicles serviced at this location. If you're are really concerned about customer satisfaction and would like to discuss this further, give me a call at (816) 729-6570. Gary Kensinger

Great ser

Damaged my work van with the lift and then tried to kick me out of the store....

Great people very friendly got my car in and out fast. Explained every thing they was gonna do and made sure it waa ok before they did it